Job Description
Do you have service desk engineering experience, and are you seeking a new hybrid job in Southampton? If so, we'd love to hear from you! Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Engineer, and the full-time role comes with an attractive salary and benefits package.
As a skilled and attentive Service Desk Engineer, you will provide reactive and proactive customer support. You will also deliver technical support to the company's customer base by responding to incident tickets raised and providing first-time fixes where possible. The purpose of the role is to resolve request tickets within the parameters of customer SLAs.
If you were already in this Service Desk Engineer role, here are some areas in which you would have been working this week:
Taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes
Taking ownership of faults and managing them logically and methodically
Correctly logging incidents, categorising and prioritising them per company procedures
Identifying and escalating any incidents to the appropriate level when necessary
Proactively assisting with recommendations and delivery of new managed services to customers
To apply for this service desk engineering job, you will need a solution-focused approach to problem-solving and, ideally, 12 months of work experience in a Level 1 technical role. You will also require the following:
Experience working in a high availability environment, working on live systems where reliability, uptime and meeting SLAs are crucial
Proven customer-centric IT service delivery experience
Excellent Microsoft Office Suite skills
Good knowledge of IT concepts and architectures
In return for your dedication, collaboration and commitment, you will receive a generous salary and benefits package, joining a welcoming and inclusive culture.
We'd love for you to apply for this full-time Service Desk Engineer job in Southampton with hybrid working, and we're waiting to hear from you. Please get in touch with Deerfoot IT Recruitment today.
Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (1070906). Deerfoot is also climate positive in partnership with Ecology.