Job Description
About Us:
Building Adhesives is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service.
If you want to know about the requirements for this role, read on for all the relevant information.
Job Description:
We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently.
Key Responsibilities:
- Ensuring the security and integrity of the IT systems is always maintained
- Troubleshoot, analyse, and resolve IT related incidents
- Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals
- Provide an exceptional customer service - in person, via phone, email, and other forms of communication
- Documentation of systems, network, user, and reference guides
- User administration and maintenance
- Maintain records of company IT assets and software licenses to ensure compliance
- Creation of purchase requisitions for IT hardware & software and receipt of purchased goods
- Managing backups and performing restore verification testing. Ensuring integrity of backup procedures
- Continue to develop IT skills and maintain a technical awareness of changes in existing and future technologies
- Undertake small to medium IT projects where required
- To evaluate and provide technical input for upgrades to hardware/software and leading on their implementation
- Assist/lead in the implementation and setup of new systems and extensions to the Company’s systems
- To initiate and respond to support calls to external Systems Suppliers and Systems Maintainers
- Assist with internal user relocation, onboarding and offboarding of employees
- Prepare and develop reports by collecting, analysing, summarising information
- Assist as required, in producing training documentation or ‘on the job’ training where required
- Actively work to drive improvements, cost efficiency and performance within the business.
- Provide support cover outside of contracted hours
- To develop and build good working relationships within the department and business.
- Maintain quality standards as specified in the Company Quality Policy
Requirements:
- At least 1 year of experience in IT services or technical support role.
- A strong knowledge of IT infrastructure, hardware, software, and networking
- Ability to self-learn, research, develop, and evaluate suitability of new technologies
- Ability to stay composed and implementation of solutions whilst under pressure
- Ability to Analyse, understand and author presentation of data
- A full driving license. You may be required to travel to our other site on occasion