Job Description
Salary 25,000 - 30,000 GBP per year
Please make sure you read the following details carefully before making any applications.
Requirements:
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Experience in working in a support environment, responding to issues, queries, and work requests.
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A desire to identify improvements and solutions to challenges to help us to continue to grow.
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Proactive approach to problem solving.
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Strong communication skills with all levels of an organisation.
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Broad technical capability, with experience of a range of systems, including Windows, Linux, Google Platforms and Apple.
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AWS Cost control
Responsibilities:
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1st / 2nd line support, escalate and resolve issues within agreed SLA's
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Build of desktop infrastructure & virtualized desktops for both Windows and Linux environments.
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Liaising with suppliers and internal team for the delivery and ongoing maintenance of IT equipment.
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Creation and management of accounts, user access rights, roles and permissions.
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Responding to and managing work requests throughout their lifecycle, ensuring all calls are logged.
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Taking ownership of all your areas, looking for improvements and opportunities for maturing the service.
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Delivering great customer service and going above and beyond for our teams.
Technologies:
- AWS
- Big Data
- Cloud
- IT Support
- Linux
- Windows
More:
1st / 2nd Line IT Support EngineerWho are we?
Planixs is the market-leading, Manchester-based FinTech that develops next-generation analytics and optimisation software designed to address the challenges around 'Big Data' in the Financial Services space. Established in 2011, we work with global financial institutions, in providing its award-winning product suite Realiti , a cloud-based and on premise technology solution that delivers real-time intraday cash, collateral and liquidity management capabilities. Planixs was placed in the much respected Sunday Times Tech Track 100 (highest ranking Fintech business), and prior to that a finalist in the Northern Tech Awards 2018 (being the highest ranking Fintech business). The company was also recently awarded the RegTech of the Year accolade in the US FinTech Awards 2021.
The team are committed to pushing the boundaries of the products we work with and helping our clients deliver leading edge analytics to help solve very real business challenges. You will work with modern technologies and be an integral part of continuing to evolve our high-performing platform. If you are serious about the latest tech then Planixs should be top of the list.
What's on offer?
Planixs do everything to support their people and offer an extensive benefits package including:
Competitive Salaries
25 days holiday
Extra day off on your birthday!
Pension
Life Assurance
Private Medical
Cash Plan
Cycle to work scheme
Flexible working
City Centre office
Role
We are seeking a 1st / 2nd line IT Support Engineer to join our team. This will be an opportunity to experience a broad range of activities and enhance your skills across multiple technologies. Giving you the ability to drive significant efficiencies, automation, and new ways of working for many of our internal processes.
Responsibilities
1st / 2nd line IT support, escalate and resolve issues within agreed SLA's
Build of desktop infrastructure & virtualized desktops for both Windows and Linux environments.
Liaising with suppliers and internal team for the delivery and ongoing maintenance of IT equipment.
Creation and management of accounts, user access rights, roles and permissions.
Responding to and managing work requests throughout their lifecycle, ensuring all calls are logged.
Taking ownership of all your areas, looking for improvements and opportunities for maturing the service.
Delivering great customer service and going above and beyond for our teams.
Knowledge & Qualities
Experience in working in a support environment, responding to issues, queries, and work requests.
A desire to identify improvements and solutions to challenges to help us to continue to grow.
Proactive approach to problem solving.
Strong communication skills with all levels of an organisation.
Broad technical capability, with experience of a range of systems, including Windows, Linux, Google Platforms and Apple.
AWS Cost control