Job Description
Job Description
IT Support Analyst - 1st Line - Hybrid - £28,000 - £32,000
Who?
Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and services to the National Grid as well as industrial and commercial customers. Our clients expertise, technology and flexibility are key to the UK achieving its ambitious net zero targets.
Our client are the UK’s largest owner/operator of flexible power plants with 900MW in operation and over 1GW in early pipeline. Put into context, this means they could provide power for an hour to around 1.8 million homes already, with another 2 million homes in the pipeline.
What you’ll be doing as IT Support Analyst:
- Onboarding new starters and offboarding leavers
- Maintain an asset registry and manage user device lifecycle
- Managing incidents and requests through the service management tool
- Provide support for a wide range of Microsoft applications, software & hardware
- Maintaining governance standards across all IT service management processes
- Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue
- Identify repeat issues or service risks
- Manage scheduled tasks for customers
- Take ownership of faults in a logical manner and throughout their entire lifecycle
- Log incidents and faults, categorising them and escalate where necessary
What benefits can you expect:
- Competitive salary dependent on experience
- Hybrid working
- Clear pathay of progression
- Discretionary performance-based bonus
- 25 days’ annual leave plus bank holidays
- Contributory Pension Scheme
- Life Insurance
- SimplyHealth health cashback plan
- 24/7 Private GP access
- Flexible working
- Training and Development
- Salary sacrifice EV scheme
- Discounts on Lightwave RF smart home products
- Dog-friendly office
For more information on this role, please get in touch with Harry Driscoll at Prince Resourcing on 0203 597 0932 or harry@princeresourcing.co.uk