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Job Description
Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function.
This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months.
Tech stack and duties below.
Responsibilities
- Provide 1st line technical support.
- Collaborate with the wider IT Team / 3rd Line when needed and communicate effectively with all stakeholders.
- Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool.
- Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
- Maintain a high level of customer service, understanding the impact issues have on customers and our business.
- Adhere to, promote, and support the business's Information Security policies.
- Work closely with fellow IT Support Analysts to share information and knowledge.
- Ensure the correct procedures are followed for escalating major incidents when reported.
- Ensure accurate and informative information is recorded within tickets.
Requirements
- IT Service Call Management.
- Remote Support.
- Laptop builds - Win 10 to Win 11.
- Fundamental Desktop troubleshooting.
- Password resets, permissions, new starters, access changes.
- Desktop and Laptop device setup and support.
- iOS and Android device setup and support.
- Providing a high degree of customer service.
- Great Telephone Manner.
- Excellent communication skills (IM, Chat, Email etc.).
- Takes ownership for incidents and problems.
- Patience and understanding when communicating with users.