Job Description
Job title: IT Support AnalystLocation: Mirfield, WF14 0DQSalary: £23,500/pa (increasing to £25,137/pa after probation)Working hours: Full-time (37hrs)Benefits: 33 days annual leave, employee discounts and rewards portal, recognition awards, paid pre-employment training, employee assistance program, no on call responsibility.Hollybank Trust are a dynamic, forward-thinking, and progressive organisation with a person-centred approach encompassing everything we do. We operate from four sites including Holmfirth, South Kirkby, Barnsley, and Mirfield which is where our school is situated.The IT department is a small but highly skilled team, focused on driving digital transformation across the Trust and supporting our colleagues to maintain safe IT practices. We are a customer facing team, so you will need to have a ‘can-do’ attitude, a friendly approach, and a willingness to go the extra mile.Key aspects of the role: Prioritising, diagnosing, and resolving technical issues for colleagues over the phone, via our ITSM system, and face to face.Troubleshooting for a variety of networking issues, from physical to Wi-Fi, and escalating these within the team when required.Working within our agreed SLAs and providing excellent customer service at all times.Effectively manage user accounts through Active Directory & Office 365.Deploying new hardware including system imaging, Group Policy modifications, and handover tutorials.Maintaining a high level of cyber security. What we look for from our team:Confidence – Taking responsibility for projects and processes and taking challenges on head on.Curiosity – Looking at the bigger picture and getting involved in more than just your role. Learning as you go and developing yourself and those around you.Happiness – Having a positive attitude and friendly approach, and being solutions focused.Kindness – Having empathy for your colleagues and striving to provide high quality customer service that is person-centred and in line with our values.Essential requirements for the role: Previous experience working in an IT Helpdesk environment.Experience of basic networking, (Ruckus & Aruba experience desired, but not essential).Previous experience of Active Directory, troubleshooting Windows Operating Systems, Microsoft Office 365, and Windows Server 2012 & 2016.Ability to prioritise and manage own workload, and work on your own initiative.A good team player with excellent customer service skills.