Job Description
Job DescriptionWorking for an established Health Care sector provider, our client opened their UK office in 2019 and are looking to appoint an experienced IT Support Analyst as part of their continued growth plans.This role is based near Bracknell, RG post code.You will be reporting to the UK Operations Manager, but will also work closely with the Head Office IT Team, based in the United States.IT Support Analyst Responsibilities:The IT Support Analyst is a critical member of the IT team, responsible for supporting local and remote users in a fast growing company with 24/7 operations. This position will provide initial contact for internal company employees seeking assistance and support of computer hardware, software applications, and other various desktop devices. This hands-on position will support employees at office near Bracknell, plus users working out of their homes. This person will have the opportunity to make a positive impact on the department and organization since this role is very visible within the company. IT Support Analyst – Duties in this role include: Process new hire requests, image and deploy laptops to new hires and perform IT onboardingProcess off-boarding requests, asset recovery, and machine reimagingMonitor and triage incoming tickets in the IT Helpdesk Ticket QueueProvide timely response to all issues, update internal customers on statusResearch technical solutions in department specific applicationsTroubleshoot, diagnose, and repair desktop, laptop, and mobile issuesFollow up with end users, provide feedback, and see problems through to resolutionDocument procedures and develop end user instructionInstall, configure, repair and maintain computers, desktop operating systems, software, and peripheralsTroubleshoot network and remote access connectivity issuesKnowledge of iPads, iPhones, Android a plusSoftware and Application SupportKeep up-to-date records on all IT related hardware and maintain the inventory database and related recordsEnsure license compliance What You Need for this Position Hands on IT Helpdesk & Desktop experience requiredAbility to support Executives and their Executive AdminsBe able to communicate articulately in both verbal and written communicationsMust be confident in your technical abilities and be able to communicate effectively with a non-technical end user communityHigh energy and ability to work independently in a very fast growth environmentExtensive knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365Ability to effectively and efficiently troubleshoot hardware and software issuesSolid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)Excellent customer service skillsSelf-sufficient, self-managed, self-motivated, must be effective working independentlyMust have good people skills, working directly with end users both in person and on the phone Education and CertificationsMinimum AA degree in Information Systems, related field, or equivalent experienceMicrosoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plusMicrosoft certifications a plusPackage:Basic salary up to £47,000 plus benefits