Job Description
Senitor are working with a leading organisation in the Medical services industry who are looking for an IT Support Analyst to join their team on a permanent basis. Joining a close-knit and dedicated IT team of 8, the role will be based predominantly on-site in Chorley with occasional home-working.
They are looking for a technically proficient individual with at least 2 years' experience in a technical support role. This is a user-facing role so applicants must be confident communicators and comfortable in explaining technical issues to non-technical people.
Responsibilities include:
Provide 1st and 2nd line support within their Service Desk function, triaging issues and troubleshooting incidents as required.
Perform remote and on-site IT support, including software installations and upgrades.
Manage the relationship with their third-party IT provider.
Set up new users and reset passwords.
Update and maintain relevant documentation.
Escalate queries to other members of the team as required.
Skills/Experience required:
Previous experience in a 1st/2nd line support role or relevant Service Desk position.
Experience with Office 365, Azure AD, Active Directory, Microsoft Exchange and Windows Servers / Desktop OS.
Basic understanding of Networking - TCP/IP
Experience working with a ticketing system.
MacOS experience (desirable)
Strong communication skills
Excellent customer service skills.
Full UK driving licence is required as there will be occasional travel between 2 sites (situated 2 miles apart).
The role is offering a 37.5 hour week which is split across a rota system covering the hours of 8am - 6pm. Occasional Saturday cover will be required of just 2 hours per month.
The company offers a friendly team and working environment and having recently migrated to Azure, lots of opportunity to get involved in Azure-based project work.
If this sounds like your ideal next role, please apply now for consideration! If you'd like to find out more information about the position, please contact Charlotte on 0161 486 1599 or by email -
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.