Job Description
Job DescriptionAs our IT Support Apprentice your main responsibilities will be:• Provide IT consulting and customer support for mobile devices• Provide IT consulting and customer support for computer desktop / laptop & tablet devices.• Support field service solutions / applications / hardware• Support on-site AV solutions and systems• User administration• Provide customer support solutions• Support customer support applications• Participate in customer support drop-in sessions• Installing and setting up hardware and software• Provide Office 365 Administration & support• Resolve customers IT problems via telephone, remote control or in person• Maintaining asset register records• Assisting in the roll out of new IT procedures• Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated• To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group• To create, maintain and participate in the departmental knowledgebase and documentation process.QualificationsKey Qualities:Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleaguesGood listening skillsAble to work independently, as well as in a teamState own opinions proactively to othersAbility to learn “on the job”Contribute ideas to process and service improvement initiativesOpenness to ideas; willing to listen to suggestions from others and try new ideasWork with others and seek the opinions of others to reach a creative solutionShow passion and ability to drive change within the organisationThis is a 22 month contract starting from Summer 2024.It is a requirement of this position that you enrol in ‘Level 3 Information Communications Technician Apprenticeship’ The role will be 80% working/20% studyEligibility criteria apply to apprenticeship roles are as follows:To apply for the programme, you must:Be a UK resident and live in England 50% of the year.Have lived in the EU or the UK for the previous 3 years continuously.To apply for the programme, participants cannot:Be enrolled in full-time educationBe currently participating in another apprenticeship programmeBe on a Tier 1, Tier 4 or Tier 5 VisaBe currently pursuing another qualification that is government-fundedParticipants will need to provide evidence of level 2 qualification in Maths & English at GCSE grade C or equivalent* or work towards obtaining these throughout the programme. If candidates don't have these qualification certificates, they will be supported to a. locating their certificates through a 3rd party company, and/or b.) achieving Level 2 through additional coachingAdditional InformationWorking Hours: 39 hours a week; Mon – Thurs - and Fri - with a 1 hour unpaid breakLocation: Cotswold Way, Worcester, WR4 9SW (this is an office-based role)We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of the role and for the duration of the contract.