Job Description
This is an exciting opportunity for an individual to begin a career in an IT support while working with experienced professionals. You will have the opportunity to work with the latest technology and equipment and you'll be working with ICT specialists and will gain a solid foundation of IT and infrastructure support skills on which to build your future career.
You will be required to work shift rota to cover working hours between 8:30-17:30
The ideal person will:
Have strong interest in IT technologies and strong desire to learn new skills
Be able to learn on the job and apply learned knowledge
Be enthusiasm for IT and excellent customer service
Be familiar with and have a general interest in computers
Have excellent written and verbal communication skills are essential
Have strong interpersonal skills and relationship management
Be well organised and be able to prioritise workload
The role:
General IT support of our clients, dealing with hardware, software and infrastructure enquiries;
Working together with a small team of staff to deliver a professional high-quality service level to our clients
First line support for our clients
Main Duties:
First line of support for all users
Answer telephone calls
Respond to and log calls, escalating calls as required with key support members
Follow-up on all tickets where applicable
The support of hardware and software for all devices and applications from Servers, Desktops and Laptops
End user and product support for printers and multi-functional devices
Collate information to create quotations for Clients
Maintain all stock levels of equipment
Manage and set up new hardware/software following IT policies and procedures
Carry out duties to help support the company's mission statement in line with the Company's Values