Job Description
Are you passionate about technology and eager to embark on an exciting journey in IT support? Join a dynamic educational trust known for its commitment to innovation and excellence. Our client is looking for a dedicated IT Support Apprentice to be a part of their supportive and forward-thinking team.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Our client is a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. As part of their team, you'll play a vital role in maintaining and enhancing their IT infrastructure, supporting their mission to deliver outstanding education.
In this role, youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.
Typical Daily Duties:
Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program.
Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider.
1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs.
Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly.
Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment.
Issue Escalation: Escalate complex IT issues to appropriate colleagues.
Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues.
Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events.
Project Roll-Out: Support IT project implementations across the Trust and partner schools.
Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required.
Policy Compliance: Implement systems and software in line with the Trusts IT policy and advise on Health and Safety matters related to IT.
Additional Duties: Perform other duties as agreed with the Trusts IT Director.
Desired Skills, Qualities, and Experience:
Knowledge of PC hardware
Familiarity with Windows operating systems
Proficiency with the Windows Suite (Word, Excel, etc.)
Strong communication skills
Effective problem-solving abilities
Flexibility and adaptability
Good organizational skills
Willingness to learn
Ability to work well in a team
A Grade 5/C in English and a Grade 4/C in Maths is required for this role
Salary, Hours, and Benefits:
£13,468 per annum
Monday to Friday, 37 hours per week
Flexible working hours
Childcare Account
Cycle to Work scheme
Access to WalkThrus
Employee Assistance Programme
Eyecare Vouchers
Free Flu Immunisation
Gym Membership
Access to headspace
Free Parking
Free Tea and Coffee
Dell Advantage
Local Government Pension Scheme
Your Training with Us:
Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support.
Next Steps:
Ready to launch your IT career with us? Send us your application today! Once we receive your CV, our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
Take the first step towards a rewarding career in IT support and apply now!
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