Job Description
Job Description
IT Support Officer, 23 months, Edinburgh, £155 per day
Parity Group are delighted to partner with our client, a public sector organisation, who are looking to recruit an IT Support Officer on a 23 month contractual basis.
Our client is looking to recruit an IT Support Officer who will work under the supervision of the Assistant Head: IT Support. Primary responsibilities will include, but not limited to providing both new and existing users with hardware and software, managing tickets with third party support services, supporting users’ use of the supplied hardware and software and managing the secure disposal of software and hardware.
You will receive a daily rate of £155.
I would love to hear from applicants who have experience in a fast paced environment and skills including:
- Be responsible for setting up requisite IT accounts for new recruits
- Support the provision of hardware to colleagues, to ensure they can effectively undertake their role
- Support the installation of software, providing, where applicable, instructions for users on using that software
- Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package
- Troubleshoot IT issues with staff members
- Demonstrable experience of supplying first and second line support in the workplace
- High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings
- The ability to gather evidence of non-technical users’ technical issues to provide third party support services sufficient information to solve issues
- Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment
- Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines
- Public sector/Government experience is highly desirable
If this sounds like the role for you then do not hesitate to get in touch with me or simply click on the apply button.