Job Description
About the role:Support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.What’s on offerRate of pay: £18 - £23 per hour - Negotiable on experience following a successful interview.Contract type: Agency 3 months minimum, with a high likelihood of extensionHours: 36 hours per week.Location: Wembley, HA9.Accountabilities / Responsibilities:Monitor incoming queues on the IT servicedesk system perform initial triage of all calls and assign to correct team.Take ownership of and resolve calls in line with service level agreement(s).Identify problems, log problem records and communicate appropriately.Log changes, providing adequate information and ensuring change records are kept up to date.Provide on-site support across all sites supported by Shared Technology Services.Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.Work on complex technical projects implementing changes to Shared Technology Services infrastructure.Knowledge:Knowledge of the IT Infrastructure Library (ITIL) framework.Local Authority / Public Sector experience.** We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity **