It Systems Lead Job In London

Job Description

Location: Hybrid working from our office near Spitalfields or at home

Role Type: Permanent, Full Time

Salary Bracket: £50,000 - £60,000 depending on experience

Reporting to: Director of People & Operations

Everyone deserves a job they love. At Makers, we retrain people as software developers and kickstart their careers by placing them in tech teams across the UK.

You deserve a job you love, and we’ve got one for you.

About Makers

Makers is Europe’s first and leading ‘coding bootcamp’ - where career-changers retrain as software developers. Founded in 2013, we’ve helped more than 2,200 people begin a new career in software, building long-term relationships with tech employers big and small.

We’re pretty good at what we do, according to our clients (both developers and employers ), industry bodies , the press and the government. We can only get better by working with you.

Overview

We have an exciting opportunity for an IT & Systems Lead to join our Operations team, enabled by our growth. You will be responsible for coordinating, planning, implementing and providing support across all aspects of Makers internal hardware and software.

You’ll take the lead on all aspects of IT Security including ownership of key company policies, ensuring processes are fit-for-purpose, documented and implemented, and ensuring Makers has the relevant accreditation.

More widely across the organisation, you’ll provide guidance and training and be the escalation point for teams to solve their tech requirements.

What you’ll be doing

System Management

• Manage core internal IT systems (macOS) and subscriptions (e.g. GSuite, Slack)
• Lead strategic reviews of our systems to ensure they enable efficient and effective delivery
• Identify opportunities to streamline the systems used and ensure alignment across the organisation
• Ensure licences and subscriptions are purchased in a timely and cost effective way
• Improve user experience across the core internal systems e.g. through implementing Single Sign on across our HR and finance systems
• Manage third-party relationships to ensure effective delivery e.g.Laptop MDM (Kandji), GSuite management (22D)
• Manage internal and external access and removal from systems in line with agreed policies and process

Hardware Management

• Ensure all staff, students and apprentices have appropriate laptops and IT equipment
• Oversee distribution of appropriate laptops and IT equipment
• Manage the inventory, keeping track of leased items and ensuring all loan policies are recorded and stored appropriately
• Reset laptops and prepare for re-loaning including installation of all relevant software
• Organise troubleshooting or repair when necessary for IT equipment
• Oversee shipment and storage of hardware for new and existing staff
• Monitor hardware performance and advise on the condition of hardware and when assets should be decommissioned/repaired
• Remove all data from hardware that has been taken out of commission

IT Security

• Draft, implement and maintain IT Security policies and processes to address legal requirements and regulation e.g. Account Management, BYOD, User Access etc.
• Advise on appropriate IT Security certifications and ensure alignment of internal policies and processes with industry best practice methodologies and frameworks
• Oversee, maintain and renew Cyber Essentials requirements
• Manage and monitor the Mobile Device Management system
• Ensure security of staff and student devices including anti-malware and firewalls
• Own the Disaster Recovery Plan including backup of key data
• Take part in incident management activities if a security event occurs
• Escalate potential non-compliant areas of the business and advise on required action
• Prepare compliance reports for internal and external stakeholders including the Board
• Ensure third-parties are operating in line with our policies and processes
• Advise on and manage day-to-day data protection compliance

Support & Training

• Be the 1st / 2nd line of escalation for IT support issues
• Provide guidance and training for staff
• Be the voice of good IT practices across Makers
• Support teams with finding, implementing and/or integrating tools and solutions they need
• Stay up-to-date with internal standards and business goals

What success looks like

Success in this role looks like:

• Smooth operation of core internal IT systems
• A consolidated number of core internal IT systems
• Fast / pain-free distribution of laptops and IT equipment to students and staff
• A good balance between ease of use of any IT systems for staff and students whilst also ensuring compliance and security
• A complete suite of IT security policies
• Quick resolution of IT related issues tickets
• Delivery of effective training

Who we’re looking for

At Makers, we want everyone in the team to:

• Connect to our mission - Excited about our mission at Makers to change lives, and helping create an environment where our team can do their best work and thrive.
• Have a growth mindset - You love learning, are open to new opinions and approaches, and enjoy continuously developing yourself and others.
• Prioritise joy - You care about others and are able to empathise, communicate effectively, overcome challenges and help create a supportive and joyful place to work.
• Value trust over fear - You value trust in your working relationships and are able to work in an environment that values transparency, open feedback, clear communication, and challenging the status quo as key foundations.

For the IT & Systems Lead role, we’re looking for someone:

• With previous experience of systems management, hardware management and IT security
• Confident about the requirements of Cyber Essentials and able to lead on maintaining high standards across our IT security
• With knowledge of general privacy and data protection laws including the GDPR, Data Protection Act 2018 and Cybersecurity
• Able to prioritise internal user experience and passionate about providing a high level of service to our team through supporting their IT and systems needs
• With the ability to apply a risk-based judgement to decision-making based on past experience, available information and the commercial context
• Who is innovative in their ability to introduce new thinking and practices that help improve business performance across the organisation
• Able to lead in your area of expertise, but also enjoy rolling your sleeves up and getting things done
• Who enjoys making things work better, solving problems, and making it as easy as possible for people to navigate IT and systems

Why you’ll love working at Makers

At Makers we’re proud of our environment which is built on trust over fear with a core mission to transform lives. We value growing as a person by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively. We care about being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners and for each other.

• We have a minimum holiday policy, rather than a maximum. We encourage our team to take at least 30 days a year (excluding UK Bank Holidays), including a Winter and Spring break when we shut down between late December and January, and mid year for a week. The whole company takes a break, so you’ll have peace of mind in knowing that nobody is working, not just you.
• We embrace holistic health at Makers, where mental health matters and is just as important as physical health, which is why we offer unlimited fully paid wellness leave from day 1.
• Private Medical Insurance (after you’ve been with us at least 3 months);
• £500 Learning & Development allowance per annum and paid time off dedicated to your training & learning;
• Fully hybrid working from our office located near Spitalfields or at home;
• Join twice-weekly yoga and daily meditation sessions run for the staff and students;
• 20% discount on classes & treatments at Triyoga studies across London;
• Company pension contributions;
• Receive a number of stock options in the company;
• Enhanced parental pay & leave - up to 20 weeks fully paid maternity leave, up to 8 weeks fully paid paternity & secondary caregiver leave, and up to 20 weeks fully paid adoption leave.
• Access to a Perks at Work account which provides access to a range of shopping and other leisure discounts;

We’re building a working environment (and recruitment process) where everyone feels welcome and included - we know we can do a lot better, and we’re committed to learning what more we can do to improve. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re sorry; and second, we’d really like to hear from you about it, so we don’t do it again.

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