Job Description
An exciting opportunity has arisen for an IT Technical Operations Engineer arisen to join the team in Newcastle, supporting the business to minimize user downtime. You wouldbe working a variable shift pattern of days and nightsand in return will be rewarded with a generous 20%unsocial hours workingallowance.
If you have previous experience of providing second-line support to users, performing daily monitoring and administration of systemsas well as supporting projects, we wouldlike tohear from you.
In return, we offer:
A competitive salary (plus the 20% unsocial working allowance)
25 days holidayplus bank holidays
Contributory pension scheme
Life assurance
Employee discount schemes including Perks at Work
Employee Assistance Programme which also offers free counselling support.
In addition to this, we also offer a range of study support programmes to assist with your own personal development once you have completedthe required training and probation periods.
The IT Technical Engineer willsupport the business and minimise user downtime and issues by being responsible for the day to day technical and support needs of the business, through direct support and management of 3rd party suppliers on a 24/7 shift rotation. You will also provide support for ongoing Projects throughout the business.
We a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in todays world.
Main responsibilities as IT Technical Operations Engineer:
Provide second-line support to users of 3rd party supported applications.
Participate in an escalation phone line for critical incidents.
Management of critical incidents from 1st report through to resolution.
Perform general application systems administration for supported applications.
Perform daily monitoring tasks to maintain system uptime.
Liaise with users to understand, document and manage their requirements and issues to resolution.
Work with the Development Team to test new solutions.
Participate in a 24/7 shift rota.
Provide technical IT support and guidance to the Projects Team.
Provide data extracts to the business to support sales and tender documentation.
Manage IT DR and BCP processes.
Manage and host internal IT Forums.
Identify new and appropriate technologies to support the business.
Build, support and administration of Mobile devices across the business.
Build, support and administration of PC and Laptop hardware across the business.
Able to learn new skills quickly and effectively through personal learning and development and in house business training.
Assist with Field support duties if/when required.
The ideal IT Technical Operations Engineer:
Mobile Operating Systems experience (Android, IOS)
Must be working towards a recognised IT certificate or have relevant experience working within a support environment.
Good communication and planning skills
Laptop, Desktop troubleshooting and repair.
Experience supporting Windows Operating Systems
Able to support Microsoft Office
Experience of Antivirus packages
Experience Troubleshooting Network printers and print servers.
Experience with Remote access using RDP, Remote assistance, or other 3rd Party tools to help remote users.
Understanding and experience of Active directory
Understanding of NTFS
The successful candidate will be required to provide original documentation for detailed screening and vetting processes.These documents may include your passport, drivers license, utility bill (dated in the last 3 months), HMRC letter, an original bank statement, an original payslip, your birth certificate or a valid share code.
Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.
To apply for this role as IT Technical Operations Engineer, please click apply online and complete the full application process.
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