Job Description
Your main tasks include, among others: 2nd line technical desktop support for all onsite users, including management of the Servers and Routers 1st line Technical support for home users Act as a liaison between multiple departments/group IT, making sure this is done from start to finish Involved in multiple IT projects and will be working directly with head of IT Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets Involved in IT change control process of release management and platform testing Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work) Able to create documentation for end user/included technical guides. (This will also include giving training) Research new technologies to suit our needs and requirements for the business, future tech ready Working with wider group companies in applying IT best practice, internal training will be given Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT) The ideal IT Technical Support should meet the following requirements: Basic IT knowledge and has interest in working within IT department (KPI development plan will be set) Technical qualifications in Microsoft, Cisco, HP would be desired, ITIL v3 or project management is good to have Experience in supporting end-user for IT desktop support /Application support for over 3 to 4 years Strong customer and service orientation, you will be the front line and 2nd support for London site Ability to liaise with staff all level and to communicate information in a simple manner Can work well on own initiative and within a team environment. (#ONETEAM) Out of hours support may be required at times for system updates, being flexible is very important * Must possess a legal work permit in the UK