Job Description
Our client based in Kingston, Milton Keynes is looking for an experienced IT Technical Support Engineer to join their busy team at their newly renovated offices.
The Role:
Providing desktop support for all system, hardware, and software IT issues both in person and remotely working from a ticket system
Setting up new devices and software installation
Supporting mobile devices
Maintaining the network infrastructure including cabling and replacement of hardware
Keeping all software up to date ensuring all staff are using the latest version of the software
Managing hardware returns of leased equipment
Data management tasks ensuring recovery systems are in place and followed
Train and teach users on new applications or software
Maintenance and administration of IT areas
You could be resolving all kind of errors from software to Laptops, PC's, Printers, Scanners, TVs etc.
The Right Candidate:
Great knowledge and understanding of PC hardware and software skills
Experience of repairing PC hardware and diagnosing software errors
Experience as a support engineer or similar role
Excellent communication skills with a strong customer service ethic
Ability to explain technical details in a simple manner
Experience of using various communication platforms to resolve any issues
Taking ownership of issues reported and seeing the issue to resolution point
Proactive approach to work with the ability to prioritise and work towards deadlines
Working knowledge of Microsoft 365 products and architecture
Must hold a clean UK driving licence
Benefits, Pay and Working Hours:
25 days holiday plus bank holidays
Pension plan
Healthcare Insurance
Social Events
Yearly flu clinic (vaccination)
Free parking
Subsidised Employee Restaurant
Monday - Thursday 08:30 - 17:00 Friday 08:30 - 15:30
This role requires you to live within a commuting distance of Milton Keynes - This is not a remote role!
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 3rd year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.