Job Description
We have a great opportunity to join our dynamic Sheffield team as IT Technician. Our complex mix of IT includes both on premise locations and cloud environments. Alongside diagnosing and resolving issues assigned from the IT Helpdesk, you'll support your colleagues with internal issues and work on IT projects as required. You'll also perform daily maintenance checks according to set routines and liaise with resolver groups within Webhelp Group and external IT suppliers and clients.
We are looking for an exceptional individual comfortable rolling up your sleeves and getting involved in day to day tasks. You'll be able to show us a talent for logical thinking, problem solving and turning frustrated customers into happy customers.
What you'll need
Prior experience of supporting multiple systems and users ideally in a contact centre environment
In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions
Sound knowledge of desktop configuration, software installation and networking technologies (wired and wireless)
Excellent understanding of relevant systems, software and hardware e.g. HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP
Knowledge of Active Directory, Group Policy, Scripting, WSUS, WDS
Understanding of Virtual Servers and Cloud Infrastructure
Clear and concise communication skills to all levels of staff
Ensure adherence to Security Practice to different regulatory/client requirements (ISO27001, PCI etc.)
Liaise with IT Help Desk, IT teams and customers to provide resolutions and support
IT certification such as MCP, MCSE or CCNA would be beneficial. This role may include out-of-hours 'on-call' support and there may be occasional travel to other locations depending on business requirements. A driving licence and access to transport is therefore beneficial.
Life is anything but boring at Webhelp, so if you're up for the challenge, apply today and join our team of dynamic individuals who work hard and bring fun to work every day.
By choosing Webhelp, you'll join the passion and experience of 100,000 game-changers from more than 190 locations in 50 countries. In addition to a competitive basic salary, you'll receive plenty of rewards and benefits - as you'd expect from a people-focused company like ours - with a few happy surprises included too. We invest in our people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, our customers and on our partners' business.
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today.
We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat-based interview. Take this opportunity to kickstart your career with our collaborative team of game-changers.