Job Description
IT Trackside Support Engineer Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service. Why This Role? Step into a unique role that combines cutting-edge technology with the excitement of motorsport. You'll provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off. Key Responsibilities Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons. Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service. Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing. Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines. Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security. What You’ll Need Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial. Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service. ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management. Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed. Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis. Qualifications & Desired Skills Required: ITIL Foundation Certification Degree or equivalent experience Strong communication skills in English (written and spoken) Desirable: Microsoft Certifications Cisco Certified Network Associate (CCNA) Interest in motorsports Key Attributes Adaptable to a high-pressure, ever-changing environment. Resilient in meeting tight deadlines. Customer-Focused with a dedication to delivering exceptional service. Approachable and a strong communicator within team environments. Exciting Career Opportunity If you're an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence. Apply now to be part of an exciting journey! This is a yearly fixed term contract that renews every January.