Job Description
Job DescriptionWe are working with a VOIP telephone provider who are expanding their team, and are looking for a Helpdesk / Client Services Executive to join them.About the Company:A small, and friendly company with growth plans throughout 2022, they provide a dedicated VOIP solution to their clients. Passionate about delivering top quality service to clients with a desire to be instrumental in the growth of a VoIP telecoms business, you will become a key member in delivering their services.As we enter an exciting new phase, we are seeking an exceptional candidate who wants to support our development and join us in further developing our presence in both the education and SME marketplace.You will need to possess excellent communication skills – both written and verbal, attention to detail and customer centric attributes. Capable of working individually or as part of a team. Flexible home working will be considered.The main purpose of the role is to manage both on-boarding new client projects and the IT helpdesk. Our plans for 2022 are to grow our team, and this role would then also have further responsibility of overseeing 1 or 2 more staff.Within this, Sales Cloud allows us to track accounts, contacts, opportunities and quotes. Service Cloud provides us with a comprehensive ticketing solution. For on-boarding new clients we utilise a native add-in within Salesforce called Taskray.IT Support / Client Services Executive role duties: Management and progression of current VoIP tickets in Service Cloud – dealing with incidents and requests for changeCreation of Taskray on-boarding projectsManagement and progression of on-boarding projectsDelivering end user technical training either face to face or virtually, over the phone or by e-mail as requiredDevelopment and documentation of on-boarding processesDevelopment of ticketing processed including escalationProduction of schedule reports including weekly reports on tickets (new, cleared, trends etc) Your Experience:This role would ideally suit someone with VOIP knowledge, either within a IT Support Desk environment, or with Service Delivery to clients.You will need great communication skills, both verbally and writtenWork as part of a small team, but have the ability to prioritise your own workloadOffer excellent customer service experience to our clientsHours:Monday to Friday 8am – 4:30pmSalary:In the region of £25,000