Job Description
We are looking for: Specialist (m/f/d) in the field of telecommunications with a focus on softphone and unified communications Company description Specialist (m/f/d) in the field of telecommunications with a focus on softphone and unified communications The City of Cologne is one of the largest and most attractive employers in the region. With over 450 employees, the Office for Information Processing provides the central IT service for the city administration of Cologne. Make Cologne more digital! The team's tasks include providing the city's administrative buildings, schools and daycare centers with telephony. YOUR FUTURE TASKS: You ... carry out the administration and operation of the municipal telecommunications network including TC application servers for the main area of softphone and unified communications are responsible for the rollout and operation of softphone installations in the administration help with the maintenance, further development and optimization of softphone client installations, distribution, maintenance and troubleshooting analyze complex faults in the telecommunications environment with a focus on the softphone end device type in conjunction with unified communication handle ticket and problem processing for faults within the TC infrastructure and unified communications infrastructure (softphone Voice-over-IP, TC application server) carry out the commissioning, management and quality assurance of external support services for complex network faults in the telecommunications environment, fault analyses, fault processing and change services plan and expand the overall telecommunications infrastructure used (systems, application servers, traditional telecommunications systems and IP-supported telecommunications) are involved in the project management of the deployed TC unified communications server systems and applications and the subordinate TC infrastructure have responsibility as release coordinator for TC servers and applications as well as associated clients take care of the ongoing optimization of the technical infrastructure maintain CI data and update documentation are happy to take part in on-call duties and work outside normal working hours YOUR PROFILE: You ... have successfully completed a relevant (technical) university degree in a subject area relevant to the task (e.g. computer science or business informatics) or have proven equivalent skills and experience WHAT ELSE IS IMPORTANT TO US: You ... have digital competence and experience in the administration and operation of a complex telecommunications network as well as the telecommunications application server (focus on Unify softphone clients including unified communications, server and involved network) are familiar with problem management and coordination in error analysis and troubleshooting 3rd level support have knowledge of the planning, implementation, project management and operation of medium-sized and larger telecommunications systems can contribute to the management, coordination and quality assurance of external service providers are familiar with the relevant standards and protocols of network technology and telecommunications (e.g. Ethernet, WLAN, TCP/IP, SIP, etc.) are team-oriented, able to communicate, show the ability to deal with conflict and willingness to cooperate as well as negotiating skills, a sense of responsibility and initiative are individually resilient and willing to work outside normal working hours if necessary have gender competence and a commitment to diversity Due to the high level of specialization, extensive induction and training as well as regular professional development are essential. WE OFFER YOU: A future-proof and permanent employment relationship with all the benefits of the public sector with regular weekly working hours of 39 hours for employees or 41 hours for civil servants. Part-time and full-time employment is possible. Remuneration is in accordance with pay group 11 TVöD (collective agreement for the public sector). The monthly salary range in pay group 11 (TVöD-IKT) is between 4,032.38 euros (experience level 1) and 5,975.19 euros (experience level 6). Your professional experience will be taken into account when assigning you to the experience level within the pay group, insofar as this is possible under collective bargaining law. Civil servants are paid according to salary group A 11 career group 2 LBesG NRW (Landesbesoldungsgesetz für das Land Nordrhein-Westfalen, formerly gehobener Dienst). We are also an attractive employer: An attractive company pension and regular pay rises an annual performance-related payment in addition to the collectively agreed annual special payment Capital-forming benefits Internal career and promotion opportunities A structured onboarding process Flexible working hours, opportunities for home office and mobile working, healthy work-life balance Future security even in difficult times Various training courses and 30 days annual leave Company sports and health management A modern, air-conditioned office building with upmarket facilities in a central location YOUR APPLICATION: You can find a current salary table, for example, at https://oeffentlicher-dienst.info/tvoed/vka You can find more reasons that speak for us as an employer here: www.stadt-koeln.de/benefits If we have aroused your curiosity, we look forward to receiving your application, quoting the reference number 950/24-SuLa, by October 6, 2024 at the latest via the following application link: https://bewerbungsportal.stadt-koeln.de/sap/bc/webdynpro/sap/hrrcf_a_applwizard?sap-wd-configId=ZER_HRRCF_A_APPLWIZARD¶m=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OEFEMzgzMUVERjk4RUU1NTRBQUYzNzYwMDAmbG9nPVgmY2FuZF90eXBlPQ%3d%3d&sap-client=004%0d¶ms=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2OEFEMzgzMUVERjk4RUU1NTRBQUYzNzYwMDA%3d In the case of degrees obtained abroad, proof of recognition by the Standing Conference of the Ministers of Education and Cultural Affairs must be enclosed. For further technical information, please contact Mr. Büchel on 0221 221-25088 . If you have any questions about the procedure, our benefits or the online application, please contact Ms. Lambertz on 0221 221-31883 . The City of Cologne actively promotes gender equality and diversity for all people in the administration. We therefore welcome applications from people of color, people of all nationalities, religions and world views, sexual orientations and gender identities, all age groups and people with disabilities. We also welcome applications from people with a family history of migration, especially refugees. The City of Cologne has been awarded the TOTAL E-QUALITY - Commitment to Equal Opportunities for Women and Men award as well as the additional DIVERSITY award and the audit berufundfamilie - Compatibility of Work and Family certificate. In the STEM (science, technology, engineering and mathematics) professions, women are expressly encouraged to apply. We offer flexible working hours and forms of work, which can also be combined with mobile working. These are geared towards different lifestyles and personal and professional needs. As a public employer, the City of Cologne supports the goal of integrating disabled, severely disabled and equivalent people into working life with its inclusion agreement. Severely disabled and equivalent applicants are given special consideration if they are equally qualified.