Job Description
Junior Service Desk Analyst , Office Based - Excellent verbal communication skills needed
One of Birmingham's fastest growing tech companies are looking for a number of people to join a new team
As a Junior Service Desk Analyst, you will be providing technical support to external clients as well as working within the Operations team to support our internal staff. You will work closely with other teams across the company in supporting and delivering our Service Delivery Life Cycle to clients.
Working within a structured environment, you will assist in the support and release of business software in line with the companys strategy of providing a high quality and continuously improving service to our existing clients. In this role you will be required to analyse/investigate issues, fulfill requests raised by clients within agreed standards. You will also provide general assistance within all departments working within an SLA framework.
Responsibilities:
* Gathering data to identify and fix a variety of system/business related problems
* Providing technical on-site support
* Producing documentation according to business requirements and storing information in accordance with company policy and standards
* The ability to quickly gain a clear understanding of technical challenges to systems
* Identify the areas impacted by systems change
* Be able to use a range of analytical, planning and estimating techniques and tools
* Provide 1st & 2nd line support to clients both internally and externally
* Good communication and service skills are essential to the role
* Able to work within a team in a fast-paced environment
* Demonstrates a willingness to take ownership and see things through to resolution
* The ability to understand and draw conclusions from data and client feedback
* Making decisions and using judgement
* Able to overcome obstacles
Knowledge skills & experience
Excellent Customer Service Skills
Excellent Communication Skills
Problem Solving Skills
Gathering Information
Team Working
Experience of working in a Service Operations environment
Strong written and verbal communication skills
Strong time management and organisational skills
Personal flexibility to meet business goals
Demonstrable experience of working effectively within collaborative team structures, ideally in a technology-based business environment
When submitting your application to Colossus, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.