Job Description
Job Role: Key Account Executive
Location: Rochester
Hours: Monday-Friday 9am-5pm
Salary: 25k-30k
Duties and responsibilities:
• Build and maintain strong relationships with key clients, understanding their needs, goals, and preferences.
• Serve as the main point of contact for key clients, addressing their enquiries and concerns promptly.
• Coordinate and manage client orders and projects, ensuring timely delivery and quality assurance.
• Work closely with production, logistics, and quality control teams to meet client expectations.
• Keep clients informed about the progress of their projects, including updates on manufacturing, quality control, and delivery schedules.
• Proactively communicate any potential issues and offer solutions.
• Maintain accurate records of client interactions, orders, and project details.
• Generate regular reports to track key account performance and identify areas for improvement.
• Address any issues or concerns raised by clients, working with internal teams to find effective solutions.
Qualifications:
• Proven experience in key account management or customer service within the FMCG/Food/Drinks industry is preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Proficiency in using cloud-based Order management software and Microsoft Office.
If you are interested in joining a forward thinking business that offers unrivalled future progression, apply now!
Location: Rochester | Salary: 25000 - 30000 per year | Job type: Permanent
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