Job Description
Job Description
As the Key Account Manager, you will serve as the primary point of contact for our client, overseeing all strategic and tactical aspects of the contract to ensure a sustainable, successful, and long-term relationship with ISS.
Job Description
As Key Account Manager, your responsibilities will include ensuring operational excellence, meeting contractual obligations, and identifying opportunities for development, growth, and contract retention.
We are seeking candidates with experience in both Hard FM and Soft FM, as well as a strong background in managing contracts within the healthcare sector.
Ideally, candidates will have experience working in Mental Health Hospitals, bringing valuable insights and expertise to the role.
We encourage you to apply for this exciting opportunity to drive success and innovation into our key accounts.
Key Responsibilities
- Drive operational development of IFS/FM solutions across the account
- Develop and maintain the Account Development Plan involving key stakeholders
- Develop and propose propositions. Ensure a pipeline of propositions
- Set up and manage client interactions across the country account with focus on innovation and best practice sharing
- Manage staffing and competence development of employees
- Follow up resource performance balance
- Ensure delivery of services in accordance with agreed contract requirements and the assigned OPF/Operational processes
- Ensure excellence in service delivery
- Develop and lead the development of delivery of Soft and Hard Services
- Map and mitigate operational and commercial risks on the contract in relation to the optimisation of profit
Professional and Personal Competencies/Qualifications
- Must have hard FM experience
- Ideally Healthcare experience within Mental Health environment
- Strong Operations Manager
- Senior/Director level
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.