Job Description
The Opportunity
Please ensure you read the below overview and requirements for this employment opportunity completely.
Do you love building relationships, collaborating and helping people? We power some of the UKs biggest automotive organisations fleet management solutions and we’ve ambitious goals, this is an exciting opportunity to join the commercial team and help us help us take our customer engagement and service strategy forward
What you’ll own
You’ll be owning and managing a range of customer accounts, whereby you’ll nurture relationships and deliver an unrivalled level of customer service to drive renewal and sustained growth
Primary responsibilities
- As an Account Manager you will be responsible for an assigned group of customers, operating as the central point of contact, supporting, and helping with enquiries whilst proactively managing the account to ensure the activity delivers key objectives
- You’ll serve as customer expert responsible for understanding every facet of a customers business including organisational structure, performance, business strategy and key leadership
- Create solutions for customers by having a full understanding of customers’ strategy, workflow, needs, and goals and a comprehensive understanding of our business.
- You’ll prepare and deliver reporting packs, reviews sessions and use insight to uncover activity trends, position back performance, identify opportunities to improve service.
- Following meetings you’ll write up meeting notes as well as manage action logs to expected deadlines
- Coordinate and manage all customer related activity with internal function heads and colleagues, including customer visits and solution implementation
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- The nature of the role requires ownership of difficult issues or dealing positively with a customer complaint and seeing it through to a positive and timely conclusion. You’ll operate with professionalism, thoroughness and positivity at every interaction.
What will you bring to the role?
You’ll have experience in account management, as well as strong communication skills and a track record for coordinating, and developing solutions that exceed expectations and deliver results
As our brand ambassador, you’ll act as the voice of the business and your personable nature and passion will play a pivotal role in uncovering new opportunities as well as protecting existing
You’ll also have:
- Experience within a sales or account management role
- A commercial skillset across account management, relationship development, customer service, business development, project management and negotiation
- Strategic mindset with an ability to identify new opportunities and shape commercial approaches to operational changes
- Strong verbal and written communication skills with an appetite to learn
- Competency in building your own presentations and creating MI packs
- Confidence, clarity empathy and patience
About us
Things move at speed around here – we’re ambitious, we love to innovate but most importantly are passionate about delivery. We’ll give you the flexibility, bandwidth, and supportive tools you’ll need to help us and you evolve
Our culture
Even though we come from different backgrounds and do different jobs, we’re united by The i247 Way – We Do”- our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to deliver excellence. We work together; we celebrate together
Salary -depending on experience + laptop, phone and scope for company car plus an attractive holiday entitlement
Employment Type – Full time, working from our HQ in Poole