Job Description
Key Account Manager - Telematics VisionDue to our continued expansion, we have an exciting opportunity for a Key Account Manager to join our brand new team within our Telematics division. We offer a bonus scheme as part of the role, along with exceptional opportunities for progression for the right candidate.Heard of us?We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.The role…The role of Key Account Manager is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.We would love to welcome you to our brand new Arden Square office location, Monday to Friday 08:30am-17:00pm.Salary: Competitive base salary + commission schemeLocation: Arden Square, Crewe Business Park, Crewe, CW1 6HAHours: Monday - Friday 08:30am-17:00pmThis is where you come in as an Key Account Manager. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.What would your day to day look like?•Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment.•Drive upsell campaigns letting customer taking greater advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships •Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues.•Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction.•Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.What do we expect of you?•Proactive team player with innovative ideas to inspire client loyalty and adoption•Strong interpersonal skills and experience initiating and building positive relationships•Commercial acumen with good track record of similar roles responsibilities with significant commercial results•Strong organisational and time management skills with the ability to manage multiple projects simultaneously•Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive dispositionWhat can you expect of us?•A friendly culture that mirrors our proposition to our customers. •A fast-growing organisation that defines itself as being agile and innovative•A drive for continuous improvement, which you will be empowered to get behind from day one. •A commitment to building a working environment that values inclusivity, innovation, agility, and drive.And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. Still curious?If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic backgroundWe do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.Benefits:•Excellent training and coaching. •Annual salary review and bonus scheme. •Opportunities for ongoing development and progression. •Brand new office with onsite canteen and gym! •Secondment opportunities to work in our international offices. •Life assurance. •Local and online discounts including corporate gym membership and discounted restaurants. •22 days holiday plus Bank Holidays (increasing with each year of service to a maximum of 25 days). •Pension. •Service Awards at 5, 10 and 20 years. •Employee Assistance Programme. •Cycle to Work •Company sick pay •Employee Referral Bonus