Job Description
Lead Artist, Covent Garden - Own Store Full-time and permanent contract About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About Your Role A lead artist is a true brand ambassador who lives and breathes our values. Combining artistry and commerce – our lead artists drive targets through building lasting customer relationships and showcasing exceptional artistry. A lead artist has a track record of delivering results at retail artist level and can lead by example and coach retail artist teams to succeed. As a Lead Artist you will: Lead by example to consistently achieve and exceed personal sales goals and KPI’s Create brand awareness through the sharing and demonstration of strong product knowledge Be proactive in booking appointments and maximizing every consultation Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge Drive masterclasses and event activity in-store, ensure appointments are fully booked Bring active support and initiative for counter events/new product launches; sharing ideas Demonstrate immaculate grooming standards always, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines About you: Passionate for the Charlotte Tilbury brand Engaging and personable Good communication and presentation skills Experienced artist Proven track record in driving personal sales Customer facing experience Social Media presence Experience of managing and planning in-store events Why join us? We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate. Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!