Job Description
In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight.
Wood Mackenzie is the leading global provider of data and analytics solutions for the renewables, energy and natural resources sectors.
Wood Mackenzie’s services include data, analytics, insight, events and consultancy. A trusted partner for over 50 years, Wood Mackenzie’s team has over 2,300 experts across more than 30 global locations who cover the entire supply chain.
- Inclusive – we succeed together
- Trusting – we choose to trust each other
- Customer committed – we put customers at the heart of our decisions
- Future Focused – we accelerate change
- Curious – we turn knowledge into action
Role Purpose
The Salesforce (SF) Administrator will work on all aspect of day-to-day operations of the Salesforce platform at Wood Mackenzie and work with the Salesforce manager to evolve the platform to underpin business success.
Main Responsibilities
- Maintain and enhance Salesforce platform
- Engage with business stakeholders to gather and prioritise high level and detailed requirements
- Work closely with release manager to execute, monitor and control all Salesforce deployments through Copado tool
- Work closely with the Commercial team and stakeholders to create and publish best practices in relation to our products and Salesforce configuration
- Be an expert in automating sales processes and working with the tools that will help Management and Finance departments in their revenue forecasting
- Develop, test and maintain user interface with systems enhancements and new functionality.
- Hands on design, configuration and administration of Salesforce including, lightning components, flow, CPQ, custom objects, and dynamic forms
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts on configuration, process, workflow and reporting
- Support the integration of 3rd party applications with the internal organisation; Extends third party product and platform integrations and their dependencies on Salesforce
- Input into planning and execution of Salesforce projects
- Perform ongoing SF administration (managing roles and profiles, defining/creating fields, updating layouts, and report/dashboard creation)
- Keeping abreast of new SF features and functionality
- Understand the process to deploy updates, enhancements, and new system functionality
- Work with the outsourced SF implementation partners (consultants)
- Serves as a Subject Matter Expert (SME) for Salesforce
About You
- 5+ years experience as a SF administrator with technical implementation, day-to-day operations, and maintenance experience
- Possess knowledge and experience with entire SF Sales, Service cloud and Revenue cloud. Knowledge of SF architecture, processes/flows, testing and deployment, and exposure to 3rd party applications and integrations
- SF admin and/or developer/app builder certifications
- Knowledge of Salesforce CPQ (preferable)
- Deep understanding of SF (both Sales and Service Cloud) technical requirements, system configuration
- Experience in project management or business analysis (desirable)
- Experience with unit testing, deploying from SF sandbox environments, and familiar with common software development practices and methodologies (Copado)
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Strong interpersonal and collaborative skills
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov
If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About Us
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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