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Job Description
JOB DESCRIPTION
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
About The Role
We are seeking a forward-thinking Legal Assistant - Private Client in Bath to join a leading law firm in London. This role offers a hybrid working arrangement, with three days in the office and two days working from home.
As a Legal Assistant, you will provide efficient and effective administrative support to our Private Client team, enabling them to function effectively and achieve their objectives. You will ensure that the team's work complies with internal quality standards and external requirements.
Key Responsibilities
Personalized Client Service
- Manage an administrative workload under the guidance of fee earners.
- Provide administrative support to fee earners, including file-opening, telephone management, document production (including audio-typing, managing voice recognition procedures, and outsourcing providers), filing/archiving, photocopying, email management, online portal management, and dealing with post.
- Draft documents and bills under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions.
- Undertake basic legal processes, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, liaising with the court, completing relevant forms, and processing monies.
- Assist in corresponding with clients as required through telephone, email, letter, and face-to-face.
- Provide excellent client service at all times, adhering to the firm's Client Experience (CX) principles.
- Ensure compliance with firm policies, especially regarding confidentiality, security, data protection, and file retention and destruction requirements.
- Check to ensure all work complies with risk management policies and procedures, particularly concerning file opening processes and anti-money laundering.
- Assist in dealing with new enquiries for the department.
Sustainable Growth
- Provide administrative support for business development and marketing activities, including booking facilities and refreshments, preparing presentation materials, and other marketing documentation.
- Update the CRM system to input data and manage client information, including adding contact details, referrals, and new clients. Act as a super user for the system.
- Support fee earners by acting as a point of contact for third parties (such as agents, referrers, experts, and other solicitors), responding to enquiries and building a good rapport.
- Act as an ambassador for the firm at all times.
Dynamic Culture
- Build relationships with the team and clients based on trust.
- Work closely with members of the team to ensure work is done to the best it can be.
- Be open to and look for new ways of working.
- Coordinate team activities such as meetings, training, or social activities.
Financial & Operational Excellence
- Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible.
- Provide input into procedural changes, suggesting improvements and efficiencies. Take ownership of small projects where appropriate.
Skills, Experience, and Attributes
- Previous experience within a Legal Assistant or Administrative role.
- Excellent organizational capability with the ability to effectively prioritize.
- Solid understanding of Microsoft Office suite and other relevant IT platforms.
- Strong written communication skills.
- Demonstrate a good understanding of client relationship management.