Job Description
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Lamington Group is a real-estate and hospitality company on an ambitious journey to open 5000 beautifully-designed net-zero hotel rooms by 2030 and enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities.
We are currently seeking a passionate Lettings & Office Manager to provide outstanding tenant satisfaction through letting & managing the Lamington Lettings portfolio, as well as taking responsibility for our head office space.
Find out more about what it's like working with us here: https://lamingtongroup.com/careers/
What's in it for you:
We're a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You'll also receive:
- 1 free night stay at any of our properties per year, with generous employee discount thereafter
- Competitive salary and discretionary bonus scheme
- Pension scheme
- Loyalty rewards and referral bonuses
- Company sick pay scheme
- 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
- Additional annual leave with length of service
- Cycle to work scheme use of gym facilities in our hotels
- Access to activity workshops we host for our guests and the community
- Employee Assistance Programme for you and your immediate family
- Regular social activities including monthly people & planet focused engagement activities
A day in the life:
Lettings/Property Management Duties:
- Advertising, arranging viewings and negotiating offers for new properties as they become available; including inspecting the property, ensuring up-to-date photos are taken, dressing the property for viewings
- To maintain high occupancy, low vacancy periods and drive toward market rents to yield the performance of the portfolio
- Issuing ASTs and completing the referencing process for prospective tenants
- Ensuring that the tenancies and properties are fully compliant with current legislation; including but not limited to conducting right to rent checks, arranging gas safeties, inventory checks, EICR and EPC reports
- Conducting maintenance inspections, monitoring the outstanding maintenance jobs and liaising with tenants and maintenance to arrange timely repairs
- Supporting maintenance to achieve timely turnarounds and high standards of accommodation by monitoring maintenance jobs and ordering equipment/furniture
- Maintaining the PMS with up to date information, tenancy information, photographs, maintenance issues etc
- Managing the required health and safety procedures and checks across the properties, using the guidance of external consultants; this includes conducting fire risk assessments, PAT tests (training provided), and monthly/quarterly safety inspections
- Negotiating contract renewals and managing the end of tenancy process including conducting check-out reports and deposit returns
- Managing tenancies throughout the term including invoicing and debt collection, serving section 8 or section 21 notices where required
- To manage the renewal/replacement of furniture, fittings, and equipment for the property portfolio, including those of newly refurbished flats and short-let properties
- Managing the Lettings department budgets, completing monthly reporting & forecasting
Office Management Duties:
- Assist with answering incoming calls and directing enquiries to the relevant team
- Maintaining office supplies & equipment, including stationary, tea, coffee & milk
- Dealing with IT related issues including printer maintenance and Wi-Fi
- Managing the meeting rooms & ensuring they're kept in a ready-state for the next booking
- Assisting in the maintenance of company insurances, which includes checking the renewal prices and entering any claims where necessary
- Conducting inspections and maintaining H&S standards in the office
- Ensuring all office and breakout spaces are kept in a neat and tidy manner
- Working proactively alongside colleagues in all departments to support them, including guest service, operations, housekeeping, sales, marketing, finance, HR and maintenance.
Where & When
You'll work 40 hours per week at our Head Office in Hammersmith, however, with our pipeline of growth and our plans to help you grow too, you may be based at other locations from time to time.
Our Hiring Process
- Telephone screening with one of our team to check our expectations align (30 mins)
- In-person capability & values interview to get to know you better (1 hour)
Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.