Job Description
LMG has been at the forefront of innovation within the built environment since 1986.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
We deliver integrated smart building technology projects and support services which provide sustainable long-term growth and profitability, as well as diverse range of career opportunities; enabling both our people and our clients’ businesses to flourish, whilst setting a new standard for what is possible in the built environment.
As experts in smart building technology, we want to inspire new ways of thinking, deliver excellence and establish new models for doing business – with people, partners and customers – built on trust and shared values, rather than transactional relationships.
Alongside actively working to support the raising of standards in training and professional qualifications, we invest heavily in the development of our people. We give them access to continuous learning opportunities, leading to the freedom of working autonomously and making their own informed decisions, whilst benefiting from a supportive and collaborative working environment.
Job Summary
As a Maintenance Contracts Manager, you will be responsible for managing the transition from large-scale Design & Build technology projects through to delivering a first-class Support and Maintenance service to a wide range of clients, ensuring excellent documentation and stakeholder management.
The role of Maintenance Contracts Manager involves direct engagement with clients, responsible for handing the day-to-day management of Support and Maintenance contracts, covering a wide range of Smart Building systems across multiple technologies.
By demonstrating solid levels of knowledge, skills and expertise in Service Delivery and being technically astute, you will help the team to meet and exceed Service Level Agreements, with a focus on technical excellence and maintaining Health and Safety standards.
You will be expected to have excellent customer service and communication skills, be highly organised and able to work flexibly to meet client demands.
Qualifications:
Essential
- Minimum 5 A*-C GCSE's, including Math's or English.
- Valid DBS Check
Desirable
- First Aid training.
- ITIL qualification, ideally Practitioner level.
- Full clean driving licence.
Experience:
Essential
- At least 3 years relevant practical experience in a similar role.
- Experience in the creation and development of Support and Maintenance contracts.
- Experience working within the Electronic Security and/or Wired and Wireless Networking ecosystem.
Desirable
- An awareness of a full portfolio of smart building technology including; Audio Visual, IoT, and branded copper and fibre ICT cabling systems.
What We Do For You
At LMG, we work hard to ensure our people aren’t stifled by convention and bureaucracy. We want new ideas and creative problem solving to be at the heart of everything that we do.
We want you to achieve your ambitions, as when you succeed, we succeed. The LMG support framework empowers you to make quality decisions, deliver excellence and achieve your goals.
Where it is possible, LMG offer flexible hybrid working arrangements, allowing employees to split their working time between LMG’s dedicated office spaces and remote locations of each employee’s choosing.