Job Description
Overview As part of our continued investment in marketing technology, this role will support the implementation, testing, and use of our new vouchering and promotions system, Talon One. The role requires excellent attention to detail, good organisational skills, a curious, analytical mindset, and a willingness to learn. There will be lots of support for you in the role as part of a busy customer marketing team and it is therefore ideal for somebody looking to start a career in customer marketing. Internally this role is known as CRM Audience Executive. This is a 6-month fixed term contract/secondment opportunity. We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it’s nice to have the flexibility to do both. Responsibilities Implement and manage targeted vouchering and promotional campaigns across multiple channels (. email, direct mail).Oversee the audience selection process for vouchering and promotional campaigns.Utilize CRM tools and platforms to set up, test and monitor campaigns to ensure optimal performance.Ensure all vouchering and promotional activities comply with relevant regulations (. GDPR) and industry best practices.Using a brief, create vouchers in our system (Oracle BCC)Create replica vouchers from brief in Talon OneCreate back up codes as required.Test each system and then across both systems to ensure consistency and to ensure that the customer journey is effective.Accurately and promptly document the results of testing.Collaborate with the Pricing team on the set up of codes for product related offers across both systems (Oracle BCC and Talon One).Test the codes once set up and accurately and promptly document the results of testing,Report on the performance of vouchers to key stakeholders.Resolve issues with promotions and vouchers working with Talon One, App support, Pricing team and other key stakeholders as required.Liaise with loss prevention on potential abuse of vouchers/codes.Prepare and issue launch briefs for all CRM related codes to our operations teams.Collaborate with cross functional teams including CRM, data analytics, technology and business stakeholders as required. Qualifications Strong data and analytical skills, including strong Excel skills.Experience working with complex data an advantage.Good problem solving and numerical skills.Detail oriented, with a structured and logical approach to tasks.Experience within a fast-paced and deadline driven environment.Strong time management and organisational skills with the ability to manage many tasks at once.Experience in the use of PowerPoint, Excel and Microsoft Word would be highly advantageous– including creating and amending presentations, using basic formulas, and formatting Word documents.What’s in it for me?You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing.Subsidised canteen: We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. So whether you prefer a packed lunch or an easy life, we cater to all.Free parking: No one wants to spend their mornings circling around the car park. So whether you have a work vehicle or not, there’ll always be a free spot for you and your car.Parental leave policy: We offer Enhanced Family Leave for our UK and ROI based colleagues. Our policies and resources are inclusive for all parents and include enhanced pay terms and generous leave policies. We’ve put everything we think you should know on our dedicated intranet page, ready for when you need it. Find out more on our website.Other benefits:Award-Winning Pension Scheme20% Discounts at Screwfix & B&Q, plus discounts at other High-Street RetailersAward-Winning Apprenticeship SchemesMyGym discountsCycle-to-Work SchemeEnhanced Family leaveRetail Trust counselling servicesLife coverSustainability at ScrewfixWe’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.We believe in equity for all.