Job Description
Master Locksmith
*Immediate Start*
North London
Working Hours
The job is a full-time job with no limits to the uppermost working hours. Normal working hours will be 46.75
Duties
Attend customer premises to carry out works
Survey work and advise on best products for customers needs
Liaise with customers and carry out tasks as instructed/suggested on site, including but not limited to:
Fit,open, replace door and window locks
Fit safes, security grilles and door closers
Complete all necessary documents as required for the work carried out such as quotes and sales orders
Collect payment from the client for the works carried out following company procedures
Develop and maintain effective working relationships with customers, whilst maintaining the highest level of professional conduct
Liaise with other departments within the company as required in order to carry out your responsibilities
examples may be for upselling or any key-cutting requirements paired with lock-fitting
To be familiar with and to follow the company operating procedures wherever relevant to your responsibilities
To make suggestions on improving the procedures of the company, particularly as it affects the Locksmith Department
To assist with maintaining the companys policy on quality
To work in a safe and efficient manner with minimum supervision but to refer to a Manager or Director when their assistance or guidance will promote improved customer service
To be respectful of your working environment and the tools provided by the company to perform your duties
This is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation
Key Competencies
Competent in Locksmith work
Good knowledge of security products
Reliable and punctual
Good communication skills
Attention to detail and well organised
Able to work both independently and within a team
Key Skills
Mechanically minded
Good level of basic mathematical understanding
IT literate
What Will Success Look Like in 6 Months
Good knowledge of work procedures and company policies
Work completed to a level that is satisfactory to customers and the company with a focus on quality
Comprehensive knowledge of products that we install
Positive working relationship with our clients and your work colleagues
What Will Success Look Like in 12 Months
Improved workflow and increased output
Improved knowledge of work thats being carried out
Contributions to better working practices and a growing client base for repeat custom
Relevant Experience
Locksmith experience (3 years experience preferred but not essential)
Sales background is considered an asset
Relevant Education/
Certifications
Minimum GCSE/O Level Maths and English
Certification or completion of locksmith courses considered an asset
DBS check required
UK Drivers license
TPBN1_UKTJ