Job Description
Job summary We are a large busy GP practicelocated over two sites in Bramhall and Shaw Heath.We are looking to employ a medical receptionist with excellent communication and telephone skills who will be available to workacross our 2 sites. As the first point of contact,this role is integral to our approach to patient care, both face to face and onthe telephone. Main duties of the job Be available to work 4-5 days withvarying shift patterns.You will be expected to receive,assist and direct patients either in person or via phone in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.Ensure that enquiries frompatients are efficiently handled.Provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone About us We are a large friendly teaching GP practice with over14,000 patients and a team of enthusiastic, multi-disciplinary and friendlystaff. We require a Medical Receptionist with initiative, drive, stronginterpersonal, admin and IT skills Job description Job responsibilities Receive, assist and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Ensure that enquiries from patients are efficiently handled.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Job responsibilities:Reception Process appointment requests from patients by telephone and in person. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Deal with home visit requests ensuring they are entered on computer with the patient records Administration To assist with all practice based reception admin tasks as directed To have a thorough knowledge of all practice procedures. To work in accordance with practice policies/protocols and processes Any other tasks allocated by managersOther Tasks Clear and stock rooms after surgeries Any other tasks allocated by managers Person Specification Qualifications Essential Excellent interpersonal skills Team player Proficient in the use of MS word/excel Desirable Previous General Practice experience GCSE grade C or above Full training will be given to applicants with relevant transferable skills