Job Description
Job summary As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking torecruit an enthusiastic andflexible Medical Secretary for 25 hours per week, with strong customer service skills, for Derby Roadin Ipswich who look after over 18,700 patients.Derby Road have 2 sites, based in the heart of Ipswich, with closetravel links to the beautiful Suffolk countryside and the Suffolk coast. We have anestablished team with a strong focus on customer service and communication. Wewould love to hear from candidates with GP surgery experience although we wouldalso like to hear from those that can show flexibility and a range oftransferable skills. The successfulcandidate should be able to work calmly and professionally as part of a team.You should have the ability to multi-task. A strong command of written andspoken English with an excellent telephone manner is a must. Good timemanagement skills and the ability to follow protocols and or instruction and attentionto detail is essential. This is a part time role for 25 hours per week, working Monday - Friday, 9am - 2pm.The selection process for this role will include a minimumof 2 people at the interview. Main duties of the job To provide secretarial andadministrative support to the Doctors, Practice Manager and Business Manager toensure the administrative burden for clinicians and team members is minimised.This will require a full range of IT & secretarial skills. Excellent communicationskills are required. Whilst needing to be a team player is very important, anability to work on ones own initiative is fundamental to the post. Thesuccessful applicant will be self-motivating and willing to accept new tasksand challenges. Accuracy and attention to detail are essential qualities. About us SPC is an innovative partnership of Suffolk GP surgeries.Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.Benefits of working for SPC include:NHS Pension SchemeThe NHS Pension Scheme is a defined benefits schemeLife insuranceFamily benefits including an adult dependents pension and childrens pensionIll health benefits20% employer contributionElectric Car Salary Sacrifice SchemeNo depositNo credit checkFully comprehensive insuranceServicing and tyresBreakdown coverUp to £2,000 contribution from SPC subject to conditionsProper Pay & Cost of Living BenefitsLiving Wage Foundation AccreditedGP Remote WorkingEye Care Vouchers Health Service DiscountsAnnual Leave - Minimum 33 days including bank holidays FTE with enhancements for long serviceEnhanced Maternity & Paternity termsHigh street discounts through our own online portalTechnology and Homewares Salary Sacrifice schemes with Currys and John LewisCycle to Work Salary Sacrifice SchemeGym Salary Sacrifice Scheme Job description Job responsibilities To provide an efficient audio (rarely used now)/copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner. Actioning referrals on SystmOne via tasks, ensuring forms have been completed correctly and sending them either by email or via e-Referrals. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To provide cover for members of the secretarial team during periods of sickness and annual leave. In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties. To receive and dispatch mail and maintain a pending system. Person Specification Qualifications Essential GCSE Grades A to C in English and Maths Desirable Experience of working in a GP Practice Experience using SystmOne