Job Description
Midweight CX Strategist - Manchester
Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday’s and Thursday’s in the office.
What if your expertise could help someone, somewhere, to live a better life?
Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition.
Havas Lynx Group is a creative communications agency dedicated to changing the way the world does healthcare communications for the better. We are committed to bringing about change. Change informed by experience, driven by innovation and proven in delivery. We work alongside healthcare professionals, patients, carers, and pharmaceutical brands to overcome the complex challenges of modern healthcare. Our work blends strategic insight and deep scientific understanding with creativity and digital innovation, delivering healthcare campaigns and solutions that really make a difference to people’s lives.
We’re a team of over 500+ people in Manchester and London, with a history of over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife via YouTube, #LYNXLife playlist, Instagram, Facebook, LinkedIn and Twitter.
Everything this company achieves, every life it saves, every penny it makes, every policy it changes, every award it wins, is down to everyone that works here.
Our Role
As a CX Strategist at Havas Lynx Group you will have really established yourself as someone who understands and can easily apply the fundamentals of brand and business experience strategy. You will have had first hand experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding tactical concepts that meet an experiential need.
You will be a true champion of insight-led
experience and will be developing your skills in being the trusted client and
agency partner. From day one you will
take ownership in the delivery of CX outputs that go towards shaping the
experience strategy for a portfolio of clients and brand audiences, gaining
experience of a broad array of project types and working
alongside differing disciplines. You will learn and develop advanced CX
strategy skills to complement your strong strategic foundations
What you can expect to be doing:
- Have the full knowledge of the brands you work on and to be able to advocate for how they will succeed in their category from an experitential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised.
- Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling advice as to how to mitigate challenges as they arise in the landscape
- Recognise the wider brand architecture and ecosystems within which brands operate and understand how to navigate them
- Continue to be the voice of the HCP and patient and understand how the brand should remain both congruous and compelling in all situations
- Have the full knowledge of the brands you work on and to be able to advocate for how they will succeed in their category from an experitential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised.
- Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling advice as to how to mitigate challenges as they arise in the landscape
- Develop strong relationship with clients, developing your standing as the voice of CX strategy and of the agency's thinking
What we’d like to see from you:
- The ability to research and learn new categories, markets and approaches easily and quickly, and apply these learnings to CX strategic frameworks
- The ability to follow and help develop client briefs
- Line-management or mentoring capabilities
- Negotiating skills
- Strong presentation skills
What you can expect from us
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.
You can also expect a whole host of benefits, including:
- Hybrid Working
- Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
- Option to buy, carry or sell holidays
- Early Friday finish throughout the year
- Seasonal working hours
- Enhanced family leave, pay and return to work benefit scheme
- Extensive L&D support
- Sabbatical opportunities
- Season ticket interest free loans for travel
- Cycle to work scheme
- Life insurance (4x salary)
- Company pension scheme
- Fully compensated company events
- Volunteer days
- Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
- +Medicash healthcare benefit
- 24/7 access to a free, confidential and independent Employee Assistance Programme
Get in touch to find out how we can make an impact that matters together.