Job Description
Job Description
We are seeking a dynamic and experienced 2nd Charge Mortgage professional to join our client as an Operational Support Manager. In this role, you will play a crucial part in ensuring that operations adhere to all relevant regulations making sure mortgage cases are processed smoothly and professionally. This role would see you in a seniority capacity within the business assisting and guiding advisors and case managers throughout the whole mortgage process.
Our client, an award-winning Mortgage Broker in South Manchester, believes that accessing the right financial products should be seamless and stress-free. Their dedicated team ensures personalised attention and guidance tailored to the customer’s needs. Embracing a diverse array of partnerships with leading banks, building societies, and insurers, they offer access to a wide range of flexible products and competitive rates, guaranteeing solutions that perfectly align with requirements.
Key Responsibilities:
- Oversee day-to-day operational activities within the 2nd charge mortgage brokerage team.
- Assist in managing the processing of mortgage applications, ensuring accuracy and efficiency throughout the process.
- Coordinate with lenders, solicitors, and other relevant parties to facilitate the timely completion of transactions.
- Develop and implement streamlined workflows and procedures to optimise operational efficiency.
- Act as a reference point to a team of Advisors and Case Managers, providing guidance, training, and support as needed.
- Liaise with internal stakeholders, including sales, compliance, and finance teams, to ensure seamless coordination and alignment of efforts.
- Stay updated on industry regulations, trends, and best practices to ensure compliance and uphold industry standards.
- Address any operational challenges or issues promptly and effectively to maintain smooth business operations.
- Provide regular updates and reports to senior management on operational performance and initiatives.
Qualifications:
- Experience working in a 2nd Charge Mortgage Broker/ Packager
- Fully CeMAP qualified or equivalent
- Previous experience in a similar operational support role or within a Senior capacity is preferable.
- Strong understanding of mortgage products, regulations, and compliance requirements specific to the UK market.
- Demonstrated experience in managing day-to-day operational activities, including processing mortgage applications, coordinating with lenders, and overseeing transactional processes.
- Proven track record of developing and implementing streamlined workflows and procedures to enhance operational efficiency and productivity.
- Experience in supervising and leading a team of support staff, providing guidance, training, and support to ensure high performance and adherence to company standards.
- Proficiency in monitoring key performance indicators (KPIs) and utilizing data analysis to assess operational performance, identify trends, and drive continuous improvement.
- Knowledge of relevant software applications and systems used in mortgage processing and operational management.
- Familiarity with industry trends, regulatory changes, and best practices, with a commitment to staying updated and ensuring compliance with all relevant regulations and standards.
Why Join:
With a steadfast commitment to innovation, client satisfaction, and professional growth, our client offers a supportive and collaborative work environment where employees are empowered to excel. From industry-leading training and development programs to competitive compensation and benefits packages, joining their team means embarking on a journey of success and fulfilment, where your contributions are valued, and your career aspirations are realised. Join
Salary is negotiable depending on relevant experience. This will consist of a basic salary plus target-related bonuses. Full package circa £50,000 - £55,000.
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