Job Description
Network Operations Centre Engineer
£30000 - £40000 DOE + 5% Shift Allowance
Onsite Corsham
2 days 0700-1900, 2 nights 1900-0700 4 days off
Must be eligible for SC Clearance
Experience previously working in a network operations centre with the added opportunity of afterhours support for the data centre team. Experience dealing with the Public Sector would be an advantage.
Overall purpose of the job:
Responsible for providing customer support to the client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift.
Ensure all ongoing issues are to be documented for shift handover.
Ensure the Shift Leaders/NOC Manager are kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
Provide support through assigned work from the Service Desk team and customer(s).
Write and implement Change requests as required, following good practice and company processes.
Provide coaching to junior members of the team to improve their technical capabilities, write knowledge base articles and hold workshops to improve team understanding of customer solutions.
Take ownership of problems and incidents, driving to resolution and providing feedback on improvements to procedures, process and documentation as required.
Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Must Haves
Must be eligible for SC Clearance
Network support experience (Cisco) or an equivalent certification (e.g. CompTIA Network+ or CCNA) or years of experience working with CCNA from past experience
Excellent verbal and written communication skills with a professional phone manner
Benefits
Private Pension
Private Healthcare
Season pass for trains discount
Buy 5 additional holidays a year
25 days plus bank holidays
Cycle to work scheme