Job Description
Role Ready to level up your technical support skills?You’ll have the opportunity to join a dynamic team as a Network Support Engineer, providing top-notch technical assistance to valued customers.With your expertise, you’ll play a vital role in resolving complex issues, both remotely and on-site, ensuring customers receive the best support possible.You’ll benefit from: Working with a variety of cutting-edge technologies, including Cloud solutions and Cisco Routing & Switches, broadening your skillset and boosting your career growth.Collaborating with dedicated professionals, managing 3rd party suppliers, and contributing to Spectrum’s Internal IT Services projects.Joining a Microsoft Solutions Partner, with the opportunity to acquire valuable certifications like Python programming language and enhance your professional credentials. No need for tons of experience – we’ll be happy to upskill someone who’s keen to learn and grow in the telecoms space.Join a leading player in the IT/Telecoms industry, offering a wide range of services and products.As a Network Support Engineer, you’ll be a key player in ensuring customers receive top-notch technical assistance and seamless connectivity. Responsibilities:• Take qualified 2nd and 3rd line tickets from the Inlife Service Desk, providing efficient support and solutions within agreed SLAs.• Liaise with 3rd party suppliers, ensuring escalated service issues are resolved promptly. • Handle commissioning support for the Spectrum suite of products and services, guaranteeing smooth implementation.• Maintain accurate records of all product, service, and solution information, identifying trends and escalating issues when necessary.Required Skills & Experience:• Significant experience in an IT/Telecoms support environment, with a solid understanding of IT systems, networking, and telecommunications.• Proficiency in configuring Session Border Controllers, troubleshooting mobile devices, data connectivity, LAN/WAN technologies, and maintaining Server & End User desktop environments.• Excellent problem-solving skills and the ability to prioritize activities effectively, meeting service levels.• Strong communication skills, both written and oral, enabling seamless interaction with customers, suppliers, and internal stakeholders.• Vendor certifications or accreditations, such as Python programming language, are preferred.• PC literate with extensive knowledge of Windows applications and web browser applications.• Full clean driving license.Benefits:• Bonus scheme• Cycle-to-work schemeApply here if you’re interested! • Take qualified 2nd and 3rd line tickets from the Inlife Service Desk, providing efficient support and solutions within agreed SLAs.• Liaise with 3rd party suppliers, ensuring escalated service issues are resolved promptly.• Handle commissioning support for the Spectrum suite of products and services, guaranteeing smooth implementation.• Maintain accurate records of all product, service, and solution information, identifying trends and escalating issues when necessary. • Significant experience in an IT/Telecoms support environment, with a solid understanding of IT systems, networking, and telecommunications.• Proficiency in configuring Session Border Controllers, troubleshooting mobile devices, data connectivity, LAN/WAN technologies, and maintaining Server & End User desktop environments.• Excellent problem-solving skills and the ability to prioritize activities effectively, meeting service levels.• Strong communication skills, both written and oral, enabling seamless interaction with customers, suppliers, and internal stakeholders.• Vendor certifications or accreditations, such as Python programming language, are preferred.• PC literate with extensive knowledge of Windows applications and web browser applications.• Full clean driving license. 21-26k