Job Description
NHS 111 Clinical Advisor Ashgate - (Nurse/Paramedic/Pharmacist)
DHU Healthcare
The closing date is 30 April 2023
Job summary
NHS 111 Clinical Advisor - (Nurse/Paramedic/Pharmacist)
We offer a great benefits package:
Competitive rates of pay -£17.15 to £24.91ph
Dedicated remote management support
Team working and support in a specialised care environment
High quality equipment is provided that brings the contact centre environment to the comfort of your home
Benefits of Working for DHU Healthcare
Our people matter to us. We value them through a coaching culture offering staff engagement, wellbeing support, career progression and inspirational visible leadership. Choosing DHU gives you access to a generous benefits package that includes the NHS pension scheme, NHS continuous service recognition (for holiday and sickness entitlements), Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) and opportunities for on-going professional development.
DHU 111 (East Midlands) CIC provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service
Main duties of the job
Due to expansion, we are currently recruiting NHS 111 Clinical Advisors to join our NHS 111team. As a DHU 111 Clinician you will be guaranteed the clinical autonomy to deliver safe, effective and patient focused care. You will be making a real difference to patients by utilising your clinical knowledge supported by assessment software to carry out telephone triage; assessing patients presenting symptoms, advising them on next steps and referring them on to further care when appropriate.
Working on NHS 111 is a highly skilled and exciting role that gives you the opportunity to use and develop your assessment skills for a wide variety of patients and clinical presentations. We receive excellent feedback from our patients who appreciate a service that is always accessible to them when they are unsure of what level of care they need.
We would welcome applications from capable & proactiveNurses, paramedicsor pharmacists who have excellent communication skills, are calm under pressure and enjoy working within a team environment.
NHS Pathways clinicians who do not meet the Continuous Quality Improvement requirements may be required to work from site for additional hours until requirements are met.
About us
* FOR REMOTE WORKING, YOU MUST BE NHS 111 PATHWAYS TRAINED WITH AT LEAST 12 MONTHS CURRENT EXPERIENCE AND WORKING ON AT LEAST VERSION 29 TO BE CONSIDERED FOR THE REMOTE ROLE*
*SITE BASED ROLES DO NOT REQUIRE YOU TO BE PATHWAYS TRAINED, THIS IS PROVIDED IN A TRAINING PROGRAMME ONSITE*
If you are looking for a remote role but do not have pathways training we can provide 8 month call centerwork to then progress onto a remote role (Must live 30 miles from a DHU Site)
Tired of the daily commute?
Frustrated with searching for parking spaces?
Do you need access to flexible working hours?
Are you looking to change to a role that suits your lifestyle?
If the answer to any of these questions is yes, then we have the perfect role for you
DHU 111 (East Midlands) CIC is looking for experienced NHS 111 Pathways trained nurses, paramedics and pharmacists from across the country to work remotely providing clinical care for our patients here in the East Midlands. You will need to have a minimum of 12 months telephone triage experience using the NHS Pathways Clinical Decision Support Software.
Pay Rates:
Training and days £17:15ph
Evenings / Nights £22:27ph
Weekends £24:91ph
Date posted
31 March 2023
Pay scheme
Other
Salary
£17.23 to £24.99 an hour
Contract
Permanent
Working pattern
Full-time,
Part-time,
Home or remote working
Reference number
M0051-ClinAdvASH4
Job locations
DHU Healthcare, Ashgate Manor
Ashgate Road
Chesterfield
Derbyshire
S404AA
Job description
Job responsibilities
Purpose of the Role
Role is available for on-site and Remote working
- Derby
- Oldbury
- Leicester
The post holder will be responsible for assessing
callers with a wide spectrum of clinical conditions; advising patients on next
steps and referring them on to further care when appropriate. The computer
based clinical decision systems NHS Pathways will facilitate and support the
advice given. NHS 111 Clinical Advisors
will be required to work as part of a multi-disciplinary team within the
service provided by DHU 111 (East Midlands) CIC providing quality, evidence based
health care to meet the immediate needs of the patient. Demonstrating a
commitment to a high quality service, excellence in clinical practice and
continuous professional development are integral to the role and to the
development of the service.
Benefits Package:
NHS pension scheme
NHS continuous service recognition (for holiday and sickness entitlements)
Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
Opportunities for on-going professional development
Smart Casual Work Attire
Free tea and coffee
Free parking!
Reflective Supervision for all Staff members
Over Time available
Values, behaviors and principles
The post holder
is expected to lead by example in terms of role modelling the behaviors
associated with our values.
We are always:
Compassionate we show kindness, consideration
and understanding in everything we do and demonstrate our caring nature to
our patient, people and communities
Accomplished we are available day and night
a response, adaptable, professional NHS partner, providing the best advice,
care and treatment for every individual
Respectful we recognise the value that
individual and team difference bring welcoming views, listening, being
honest, and learning from others experiences
Encouraging we believe everyone matters, so we
inspire confidence in other promoting speaking up, fostering career-long
learning and development, and supporting improvement ideas
Key
Areas of Responsibility & Accountability
Able to
demonstrate competence in all areas of clinical advisor role; front ending of
calls, clinical validation/assessment and provision of support and advice to
other advisors via the DHU 111 clinical advice line
Receive
telephone calls from patients, carers, DHU 111 colleagues or healthcare
professionals and then undertake an assessment of the presenting concerns,
giving advice, as appropriate, using NHS Pathways or other clinical decision
support system
Use
clinical knowledge and advanced communication skills to provide high quality
assessment and safe and effective advice to NHS 111 callers.
Advise
patients on self-care as appropriate though the effective communication of
evidence-based health care advice supported by NHS Pathways or other clinical
decision support system.
Facilitate
the patient pathway through primary, secondary, community and tertiary
care. Where possible assisting patients
in the correct use of primary care and emergency care services and other
healthcare related organisations
Use
negotiation skills when necessary and establish concordance with patients on
appropriate course of action to take for the level of care determined
Maintain
accurate patient care records as required.
Manage
all calls in a controlled and professional manner treating all patients with
compassion, empathy and respect
Support
the achievement of quality standards and performance levels relevant to the NHS
111 service
Work
within the parameters of own skills and knowledge maintaining an awareness of
service and practice developments
The
Terms and Conditions of the DHU 111 Remote Working Standard Operating Procedure
apply in full to this post
Participate
in the clinical governance and quality improvement requirements of the DHU 111
service
Maintain
an awareness of individual responsibilities in relation to clinical governance.
Practice
within the parameters of policies, protocols and guidelines.
Participate
in research and development activities of DHU 111.
Participate
in the reflective and clinical supervision framework for clinicians within DHU
111.
Offer
appropriate advice to other clinicians and health advisors on care prac