Job Description
NHS 111 Clinical Advisor Remote - (Nurse/Paramedic/Pharmacist) DHU Healthcare The closing date is 30 March 2023 Job summary NHS 111 Clinical Advisor - (Nurse/Paramedic/Pharmacist) We offer a great benefits package: Competitive rates of pay -£17.15 to £24.91ph Dedicated remote management support Team working and support in a specialised care environment High quality equipment is provided that brings the contact centre environment to the comfort of your home Benefits of Working for DHU Healthcare Our people matter to us. We value them through a coaching culture offering staff engagement, wellbeing support, career progression and inspirational visible leadership. Choosing DHU gives you access to a generous benefits package that includes the NHS pension scheme, NHS continuous service recognition (for holiday and sickness entitlements), Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) and opportunities for on-going professional development. *Welcome Award equivalent to 10% of your basic annual salary, paid at three key stages from 1st April 2022: 25% after three months, 25% after six months and 50% after the first year. *Terms and conditions apply* DHU 111 (East Midlands) CIC provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service Main duties of the job Due to expansion, we are currently recruiting NHS 111 Clinical Advisors to join our NHS 111team. As a DHU 111 Clinician you will be guaranteed the clinical autonomy to deliver safe, effective and patient focused care. You will be making a real difference to patients by utilising your clinical knowledge supported by assessment software to carry out telephone triage; assessing patients presenting symptoms, advising them on next steps and referring them on to further care when appropriate. Working on NHS 111 is a highly skilled and exciting role that gives you the opportunity to use and develop your assessment skills for a wide variety of patients and clinical presentations. We receive excellent feedback from our patients who appreciate a service that is always accessible to them when they are unsure of what level of care they need. We would welcome applications from capable & proactiveNurses, paramedicsor pharmacists who have excellent communication skills, are calm under pressure and enjoy working within a team environment. NHS Pathways clinicians who do not meet the Continuous Quality Improvement requirements may be required to work from site for additional hours until requirements are met. About us * FOR REMOTE WORKING, YOU MUST BE NHS 111 PATHWAYS TRAINED WITH AT LEAST 12 MONTHS CURRENT EXPERIENCE AND WORKING ON AT LEAST VERSION 29 TO BE CONSIDERED FOR THE REMOTE ROLE* *SITE BASED ROLES DO NOT REQUIRE YOU TO BE PATHWAYS TRAINED, THIS IS PROVIDED IN A TRAINING PROGRAMME ONSITE* If you are looking for a remote role but do not have pathways training we can provide 8 month call centerwork to then progress onto a remote role (Must live 30 miles from a DHU Site) Tired of the daily commute? Frustrated with searching for parking spaces? Do you need access to flexible working hours? Are you looking to change to a role that suits your lifestyle? If the answer to any of these questions is yes, then we have the perfect role for you DHU 111 (East Midlands) CIC is looking for experienced NHS 111 Pathways trained nurses, paramedics and pharmacists from across the country to work remotely providing clinical care for our patients here in the East Midlands. You will need to have a minimum of 12 months telephone triage experience using the NHS Pathways Clinical Decision Support Software. Pay Rates: Training and days £17:15ph Evenings / Nights £22:27ph Weekends £24:91ph Date posted 01 March 2023 Pay scheme Other Salary £17.23 to £24.99 an hour Contract Permanent Working pattern Full-time, Part-time, Home or remote working Reference number M0051-ClinAdviRemote3 Job locations DHU Healthcare Remote working Portsmouth Hampshire PO138HS DHU Healthcare, Ashgate Manor Remote Working Cardiff CF10 1AE DHU Healthcare, Ashgate Manor Remote working Leeds LS11 1FR Job description Job responsibilities Purpose of the Role Role is available for Remote working You would need to be based 30+ Miles from any of the following locations - Derby - Chesterfield - Oldbury - Leicester *YOU MUST BE NHS 111 PATHWAYS TRAINED WITH AT LEAST 12 MONTHS CURRENT EXPERIENCE AND WORKING ON THE MOST RECENT VERSION OF PATHWAYS TO BE CONSIDERED FOR THE REMOTE ROLE* The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions; advising patients on next steps and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service. Benefits Package: NHS pension scheme NHS continuous service recognition (for holiday and sickness entitlements) Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) Opportunities for on-going professional development Smart Casual Work Attire Free tea and coffee Free parking! Reflective Supervision for all Staff members Over Time available Values, behaviors and principles The post holder is expected to lead by example in terms of role modelling the behaviors associated with our values. We are always: Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas Key Areas of Responsibility & Accountability Able to demonstrate competence in all areas of clinical advisor role; front ending of calls, clinical validation/assessment and provision of support and advice to other advisors via the DHU 111 clinical advice line Receive telephone calls from patients, carers, DHU 111 colleagues or healthcare professionals and then undertake an assessment of the presenting concerns, giving advice, as appropriate, using NHS Pathways or other clinical decision support system Use clinical knowledge and advanced communication skills to provide high quality assessment and safe and effective advice to NHS 111 callers. Advise patients on self-care as appropriate though the effective communication of evidence-based health care advice supported by NHS Pathways or other clinical decision support system. Facilitate the patient pathway through primary, secondary, community and tertiary care. Where possible assisting patients in the correct use of primary care and emergency care services and other healthcare related organisations Use negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined Maintain accurate patient care records as required. Manage all calls in a controlled and professional manner treating all patients with compassion, empathy and respect Support the achievement of quality standards and performance levels relevant to the NHS 111 service Work within the parameters of own skills and knowledge maintaining an awareness of service and practice developments The Terms and Conditions of the DHU 111 Remote Working Standard Operating Procedure apply in full to this post Participate in the clinical governance and quality improvement requirements of the DHU 111 service Maintain an awareness of individual responsibilities in relation to clinical governance. Practice within the parameters of policies, protocols and guidelines. Participate in research and development activities of DHU 111. Participate in the reflective and clinical supervision framework for clinicians within DHU 111. Offer appropriate advice to other clinicians and health advisors on care practices, delivery and service development within the parameters of the role and scope of practice. Participate in the ongoing individual professional development within the organisation Fulfil the professional regulatory requirements for post-registration education and development Mentor and role model as appropriate in the development of health advisor and clinical triage consultation. Maintain an active professional registration as relevant to the clinical qualification held. Work within the professional Code of Conduct and other directives as defined by the relevant regulatory body (NMC, HCPC, GPC etc) Maintain professional and clinical competence through mechanisms of continuing professional development. Successfully complete training on the NHS Pathways system and maintain competence in line with the pre-defined competency framework Attend meetings, mandatory training and system updates as requested by managers Participate in regular performance reviews with managers as appropriate to individuals scope of practice. Maintain awareness of, and work within, the DHU values at all times Adhere to all DHU procedures, protocols and other relevant memoranda as appropriate Maintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations under the Freedom of Information Act, Information Governance and the Data Protection Act. Communicate outstanding issues or concerns to the appropriate manager before going off duty. Maintain and ensure maintenance of a tidy work environment at all times Ensure familiarity with the process for raising issues under the incidents and complaints and compliments procedure/protocol, namely Datix. The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. The post holder is also required to co-operate with DHU to ensure that statutory and departmental safety regulations are adhered to. DHU is an equal opportunities employer and the post holder will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by DHU. DHU is a non-smoking organisation and you are therefore required not to smoke in any of the buildings where DHUs business is carried out Communication with Staff within DHU Health Care, DHU 111 and related organisations Communicate with clinical, non-clinical and managerial staff within participating Clinical Commissioning Groups Communicate with staff in local primary and secondary care services Communicate with staff within local authority social services Out of Hours and other related services within the local health economy It is expected that this position will cover 24/7 shifts working according to the needs of the service inclusive of bank holidays and weekends. Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyones responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation. DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Additional Information Essential As a homeworking clinician you will need to have a minimum of 6 MB of broadband download speed and 1.5MB of upload speed. All patient assessments need to be completed in a confidential area Job description Job responsibilities Purpose of the Role Role is available for Remote working You would need to be based 30+ Miles from any of the following locations - Derby - Chesterfield - Oldbury - Leicester *YOU MUST BE NHS 111 PATHWAYS TRAINED WITH AT LEAST 12 MONTHS CURRENT EXPERIENCE AND WORKING ON THE MOST RECENT VERSION OF PATHWAYS TO BE CONSIDERED FOR THE REMOTE ROLE* The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions; advising patients on next steps and referring them on to further care when appropriate. The computer based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service. Benefits Package: NHS pension scheme NHS continuous service recognition (for holiday and sickness entitlements) Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) Opportunities for on-going professional development Smart Casual Work Attire Free tea and coffee Free parking! Reflective Supervision for all Staff members Over Time available Values, behaviors and principles The post holder is expected to lead by example in terms of role modelling the behaviors associated with our values. We are always: Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas Key Areas of Responsibility & Accountability Able to demonstrate competence in all areas of clinical advisor role; front ending of calls, clinical validation/assessment and provision of support and advice to other advisors via the DHU 111 clinical advice line Receive telephone calls from patients, carers, DHU 111 colleagues or healthcare professionals and then undertake an assessment of the presenting concerns, giving advice, as appropriate, using NHS Pathways or other clinical decision support system Use clinical knowledge and advanced communication skills to provide high quality assessment and safe and effective advice to NHS 111 callers. Advise patients on self-care as appropriate though the effective communication of evidence-based health care advice supported by NHS Pathways or other clinical decision support system. Facilitate the patient pathway through primary, secondary, community and tertiary care. Where possible assisting patients in the correct use of primary care and emergency care services and other healthcare related organisations Use negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined Maintain accurate patient care records as required. Manage all calls in a controlled and professional manner treating all patients with compassion, empathy and respect Support the achievement of quality standards and performance levels relevant to the NHS 111 service Work within the parameters of own skills and knowledge maintaining an awareness of service and practice developments The Terms and Conditions of the DHU 111 Remote Working Standard Operating Procedure apply in full to this post Participate in the clinical governance and quality improvement requirements of the DHU 111 service Maintain an awareness of individual responsibilities in relation to clinical governance. Practice within the parameters of policies, protocols and guidelines. Participate in research and development activities of DHU 111. Participate in the reflective and clinical supervision framework for clinicians within DHU 111. Offer appropriate advice to other clinicians and health advisors on care practices, delivery and service development within the parameters of the role and scope of practice. Participate in the ongoing individual professional development within the organisation Fulfil the professional regulatory requirements for post-registration education and development Mentor and role model as appropriate in the development of health advisor and clinical triage consultation. Maintain an active professional registration as relevant to the clinical qualification held. Work within the professional Code of Conduct and other directives as defined by the relevant regulatory body (NMC, HCPC, GPC etc) Maintain professional and clinical competence through mechanisms of continuing professional development. Successfully complete training on the NHS Pathways system and maintain competence in line with the pre-defined competency framework Attend meetings, mandatory training and system updates as requested by managers Participate in regular performance reviews with managers as appropriate to individuals scope of practice. Maintain awareness of, and work within, the DHU values at all times Adhere to all DHU procedures, protocols and other relevant memoranda as appropriate Maintain strict confidentiality in relation to all issues concerned within the service and adhere to DHU policy ensuring staff are aware of their obligations under the Freedom of Information Act, Information Governance and the Data Protection Act. Communicate outstanding issues or concerns to the appropriate manager before going off duty. Maintain and ensure maintenance of a tidy work environment at all times Ensure familiarity with the process for raising issues under the incidents and complaints and compliments procedure/protocol, namely Datix. The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work. The post holder is also required to co-operate with DHU to ensure that statutory and departmental safety regulations are adhered to. DHU is an equal opportunities employer and the post holder will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by DHU. DHU is a non-smoking organisation and you are therefore required not to smoke in any of the buildings where DHUs business is carried out Communication with Staff within DHU Health Care, DHU 111 and related organisations Communicate with clinical, non-clinical and managerial staff within participating Clinical Commissioning Groups Communicate with staff in local primary and secondary care services Communicate with staff within local authority social services Out of Hours and other related services within the local health economy It is expected that this position will cover 24/7 shifts working according to the needs of the service inclusive of bank holidays and weekends. Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyones responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation. DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. Additional Information Essential As a homeworking clinician you will need to have a minimum of 6 MB of broadband download speed and 1.5MB of upload speed. All patient assessments need to be completed in a confidential area Person Specification Experience Essential Nurse triage/telephone advice experience and competence Significant post registration training/consolidation & experience in at least two healthcare settings including one in an aspect of adult general care Experience of working within a multi-professional / multi agency environment Broad clinical knowledge base Evidence of continuous training, learning and development Good level of PC literacy Effective communication skills Effective negotiation skills Ability to obtain and process and accurately document patient/caller information Sound clinical decision making capabilities ; ability to demonstrate critical thinking skills in clinical care Awareness of accountability in clinical practice Effective time management; able to prioritise patient care and tasks appropriately Prepared to participate in service development Ability to work under pressure Understanding of patient confidentiality issues and the data protection act Demonstrable interest in, and ability to, support, coach and mentor others Able to demonstrate initiative and motivation in the highly skilled area of caring for patients via telephony/IT systems Desirable Experience of working independently Experience of working within primary care Qualifications Essential Sub-part 1 level registration with the NMC or Registered Paramedic or registration with the General Pharmaceutical Council as relevant Accredited NHS Pathways user Desirable Recognised Minor Illness, Injuries certificate Mentor/coaching qualification Prescribing qualification Person Specification Experience Essential Nurse triage/telephone advice experience and competence Significant post registration training/consolidation & experience in at least two healthcare settings including one in an aspect of adult general care Experience of working within a multi-professional / multi agency environment Broad clinical knowledge base Evidence of continuous training, learning and development Good level of PC literacy Effective communication skills Effective negotiation skills Ability to obtain and process and accurately document patient/caller information Sound clinical decision making capabilities ; ability to demonstrate critical thinking skills in clinical care Awareness of accountability in clinical practice Effective time management; able to prioritise patient care and tasks appropriately Prepared to participate in service development Ability to work under pressure Understanding of patient confidentiality issues and the data protection act Demonstrable interest in, and ability to, support, coach and mentor others Able to demonstrate initiative and motivation in the highly skilled area of caring for patients via telephony/IT systems Desirable Experience of working independently Experience of working within primary care Qualifications Essential Sub-part 1 level registration with the NMC or Registered Paramedic or registration with the General Pharmaceutical Council as relevant Accredited NHS Pathways user Desirable Recognised Minor Illness, Injuries certificate Mentor/coaching qualification Prescribing qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name DHU Healthcare Address DHU Healthcare Remote working Portsmouth Hampshire PO138HS Employer''s website http://www.dhuhealthcare.com/ (Opens in a new tab) Employer details Employer name DHU Healthcare Address DHU Healthcare Remote working Portsmouth Hampshire PO138HS Employer''s website http://www.dhuhealthcare.com/ (Opens in a new tab)