Job Description
Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion. Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle. What we're looking for: We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal but not essential. In addition, we are seeking a candidate who enjoys working nights and has the lifestyle to suit this type of shift pattern. You must be capable enough to work with little supervision, be a very trustworthy individual, and be driven to use your initiative. Day in the life of: You will provide a warm and friendly welcome to our guests during the night-time shift at the hotel. You will be based at the hotel's reception desk and will use the front office system to check guests in and out of the hotel. You will be a point of contact handling queries and answering questions for our visitors. You will act as a Company ambassador and will uphold detailed knowledge about the hotel, its offerings, and also the local area. During your night shift, you will also complete the night audit checklist which includes a range of duties and checks. You will complete walk rounds of the hotel to ensure everything is as it should be and will use our internal system to report your findings. You will be a team player working with another Night Auditor each night. The Night team will rotate shifts and you'll work with a few different colleagues on the desk. In addition, you will maintain excellent communication and relations with your supporting departments including the daytime reception team, and our food and beverage departments. Your role in this business is a highly valued and appreciated position. Key Responsibilities: General Reception duties include greeting, checking in and out guests in line with the Brand Standards Professional use of email and telephone. And the use of our front office system to process bookings and check-in and outs. Completion of night audits and security observations. Responsible for guest welfare on an evening. Cash and card handling in line with the company policies. Duty management responsibilities. What you'll get in return: Competitive pay and package Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio Continuous learning & development opportunities Free access to 24/7 employee assistance program Additional annual leave and family leave Service bonus for 5 and 10 years up to £1K Team Member of the month - £100 and Team Member of the year - £500 Uniform Provided This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial