Job Description
We are recruiting for an Operations Clerk for our client who are the world's largest provider of airline catering and in-flight services at Birmingham Airport. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes, aircraft swaps etc. The post holder will be responsible for receiving meal figures from airlines, checking updates, filing, entering information onto IT systems and organising any late meal increases as they come in.Job Responsibilities- Retrieving all meal figures received via telex and customer specific systems for distribution to the relevant internal departments- Entering aircraft changes/movement details into CBase system, informing all internal departments and supervisors- Follow up with all departments whilst liaising with dispatch with all relevant information- Communicating via telephone, e-mail system, two-way radio system and PA system with all internal departments, and departmental Managers to ensure on time performance- Reporting any accidents or incidents and ensure any corrective actions are taken- Printing of CBase labels for all airlines- Liaising effectively with members of the Service Delivery team and other Departments- Allocating airline seats- Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.Please note your duties will include but are not limited to the aboveHours of workyou will be required to work 12hr shifts on a 3on 3off rota basis and must be flexible to work between the hours of 0500 - 00:00Pay rate: £12.97 per hourOn completion of 12weeks of work you will then be eligable to transfer onto a season contract with the company directly.Skills / Experience RequiredExcellent customer service skillsExcellent Computer skills essential, including Excel and WordAble to solve problems and work within strict deadlinesGood knowledge of cBase system - desirableAble to deliver and improve upon set targetsAble to work on your own initiativeSelf-disciplined, reliable and accurate with a keen eye for detailAble to work as a team member and stand aloneFlexibility in working hoursPlease click apply if you are interested in this role