Job Description
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Operations Engineer
Fixed Term - Full Time
Cardiff, GB, CF10 1FT
BBC PUBLIC SERVICE B'CAST
Job Closing Date: 01/07/2024
THE ROLE
Welsh language skills aren’t required for this role.
Band: C
Contract type: 12 Month FTC
Location: Cardiff (Shift based)
Closing Date: 1st of July 2024
• An employer pension contribution of up to 10%
• 26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes
• Employee assistance and well-being programmes
• Learning and development tailored to your role – this could include industry recognised qualifications, coaching and mentoring
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Disability Networks and many more.
Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested.
We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.
If you require any reasonable adjustments at any time, please let us know by contacting us on Reasonable.adjustments@bbc. co.uk with the job reference in the subject.
Introduction
BBC Cymru Wales moved into our new purpose-built broadcast headquarters in Central Square, Cardiff in 2020. We now operate from an affordable, highly cost effective, flexible and fit for purpose environment designed to sustain and grow creative success through the delivery of high quality, greatly valued, distinctive content across all platforms. Central Square is a building that will enable us to realise benefits for Welsh and UK audiences, meeting the needs of the BBC and its partners in Wales, and complementing the long-term production, property and productivity strategies across the UK.
The technology team provides support, services, software development and project management to all of the teams in BBC Wales. The Operations Engineer sits within a team of Engineers who provide 24x7 technical support for all BBC Wales systems and colleagues who work in Wales.
At the BBC we are committed to creating an inclusive workforce, by reflecting and representing the diversity of the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.
Interview Process
1 x hour Values and behaviours based competency interview;
Interviews to commence the 8th of July.
Applications may be submitted in Welsh and any application submitted in Welsh will not be treated less favourably than an application submitted in English.
Main Responsibilities
As an Operations Engineer, you will be part of a support team working on a 24/7 rota pattern, with the goal of providing excellent technical services to all of the teams based in Wales that use our services.
• Working on a 24/7/365 shift pattern to provide Operational support for industry leading systems and applications used to produce BBC Wales output .
• Use a diverse range of monitoring tools to spot service impacting issues.
• Technical diagnosis and resolution of incidents impacting live services.
• Logging all incidents accurately and documenting investigative activities. Managing incident and escalating as appropriate and as per defined processes.
• Implementing appropriate contingency procedures in response to planned or unexpected events.
• Ensure efficient and appropriate communication to key stakeholders through the incident lifecycles.
• Thorough handover of incident and environmental information through shift changes.
• Collaborate with the wider Technology and operations teams including developers and editors to ensure best operational practice
• Work on improving our documentation and processes – ensuring all learning is shared and improving the support team as a whole.
• Keeping abreast of operational changes in a fluid environment, ensuring that actions are taken in line with current best practice.
• Commitment to continuous improvement – working creatively to improve working practices.
Are you the right candidate?
We are looking for a self-motivated, confident Broadcast Engineer who ideally has experience in an operational support role and is comfortable with broadcast technologies. The individual should be flexible in their approach to work and imaginative in finding solutions to business challenges.
The ideal candidate will have experience in some of the following criteria:
• Experience of providing broadcast technical support in a fast-moving media environment
• Broad technical knowledge of IT and IP based systems
• Demonstrable experience of technical diagnosis and resolution of incidents impacting Radio, News, Production and/or TV studios
• Evidence of effectively communicating technical information to a wide audience
• Qualifications and/or demonstrable practical experience in a technical discipline relevant to the role, e.g. Information Technology or Broadcast Engineering
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here .
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here.
DISCLAIMER
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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