-
Job Description
We are recruiting on behalf of our client for an Operations Manager (Cluster). The ideal candidate must have previous experience either in the Residential /Hospitality sector. The role is to oversee 3-4 developments based in the Birmingham area. You will have overall responsibility for the efficient running of the management of the buildings including staff, the assistant operations manager, cleaners and front-of-house team members.
Before applying for this role, please read the following information about this opportunity found below.
The Important Stuff!!
- Starting at £40,000
- 25 days annual leave + bank holidays
- Additional day off for your birthday
- Discretionary bonus
- Pension contributions
- Access to 1000s of discounts and offers at shops
Key Responsibilities
- Lead and coordinate the team members, daily activities and resources of the property to achieve and exceed established budgeted financial and operational goals
- Effectively engage and coach the team to drive performance regarding site goals, manage performance and actively identify and address under-performance
- Develop capability of staff to meet KPIs and future succession requirements
- Full P&L accountability for all sites
- Understanding OPEX & CAPEX Costing
- Ensure company HR policies are followed correctly
- Accountable for the sales performance of each site and leasing actives
- Accountable for rent collection, ensuring there debt process is followed with arrears proactively chased
- Manage and monitor the appropriate health & safety and compliance activities and ensure that the community operates in a safe and risk-free environment
- Gain quotes for required maintenance and improvement work, working with maintenance and or capital projects teams as appropriate
- Lead the team to create positive, memorable experiences by exceeding expectations for all residents
- Approve and submit invoices from vendors, contractors and service providers for payment and manages communication with finance team members
Essential
- Experience in working in the hospitality or residential sector PBSA would be an advantage
- Knowledge and understanding of Health and Safety
- Excellent customer service skills and significant experience in a similar role
- Knowledge and understanding of UK Health and Safety policies, preferably with some form of recognized training, i.e. IOSH or NEBOSH
- Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases i.e Yardi / StarRez
- Hands-on approach and ability to assist with the daily operations
- The ability to work well under pressure and in a busy environment
- Excellent customer service skills and communication
- Strong leadership and motivational skills
- Able to deal calmly with emergency situations and communicate professionally with all stakeholders