Job Description
What you will do
Join our team to coordinate support services for Members of Parliament (MPs), Members Security Support Services (MSSS), and the Independent Parliamentary Standards Authority (IPSA). You'll ensure exceptional customer service and uphold KPIs and SLAs while overseeing the complete sales process, from approvals to supplier interactions.
What we offer
Competitive salary
25 Paid holidays + Bank Holidays & sick pay
Office based role in Birmingham
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
How you will do it
Maintain close relationship with MPs, ensuring timely delivery of objectives.
Direct coordination of programs and achievement of KPIs.
Plan and schedule service delivery and installations.
Coordinate documentation and communications with internal and external stakeholders.
Ensure compliance with health & safety regulations.
Manage workloads and escalate issues as needed.
Promote company culture and contribute to team development
What we look for
Experience
Experience in customer-facing roles, meeting targets, and networking.
Strong operational and financial acumen preferred.
Knowledge
Proficient in PC literacy and Microsoft Office.
Familiarity with internal applications and SharePoint.
Competencies
Integrity, customer focus, and managerial courage.
Drive for results, action-oriented, and creative.
Effective in organizing, prioritizing, and managing processes.
Proficient in written communication and time management.
***Completion of the CTC (counter terrorist check) vetting is a requirement of this position***
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