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Job Description
Our Customer Service team is growing Adanola exists because of our customers, so we strive to have a team of people that are dedicated to making sure our new, returning and extremely loyal customers are very well looked after.
About the role:
- Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty though exceptional online customer service.
- Respond on a variety of mediums such as email, social media and telephone, to a high standard within a fast-paced environment.
- Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.
About you:
- Excellent communication skills with literacy skills at a high standard
- The ability to be adaptive and responsive to change
- Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers.
- Computer literate with knowledge of Instagram, Facebook, Twitter, Youtube
- A great work ethic.
- We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing Adanola into a worldwide known athleisure brand.
You may also have:
- Knowledge of women’s fashion would be an advantage.
- Experience of working in an e-commerce environment would be a major advantage to your application.
- Experience of working on platforms such as Shopify, Zendesk, Dixa and NetSuite, this is desired but not required.
The Nitty-gritty:
- We are looking for someone to join Adanola on a part time basis over the busy Christmas period from October to January
As well as that, we offer a list of benefits to our Ada employees:
Day off on birthday
25-day holiday minimum (pro-rated)