Job Description
What will I be doing?You'll be a friendly face when customers come into branch, assisting with all branch based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.There are further opportunities to gain financial qualifications or achieve accreditation where it's needed to carry out the role. Do you have what it takes to be a Customer Service Assistant? Experience of working with customers delivering exceptional serviceStrong attention to detail with a good level of numeracy to conduct accurate cash transactionsResilient and able to handle challenging customer situationsA passion and drive to achieve good customer outcomesPrevious experience working with Microsoft Office or in-house computer packagesIdeally educated to GCSE level including Maths and English