Job Description
Porsche Retail Group have an excellent opportunity for two Part-time Receptionist / Hosts to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Mayfair. This Studio concept dealership is a one-of-a-kind boutique style showroom, and the Porsche Centre Mayfair is only a 2-minute walk to the Ritz Hotel & Green Park tube station, with The Royal Green Park facing the building. The dealership has a barista service coffee bar and is surrounded by shops, cafés, bars and restaurants.Important: There are three positions available for the part-time Receptionist / Host as follows:1 role for 2 days per week on Friday & Saturday (Friday 8am to 6pm and Saturday 8am to 5pm)1 role for Monday, Tuesday and every other Saturday (8am to 5pm)1 role for 5 days, Monday to Friday, (10am to 3pm)Please only apply if you are willing and able to do these hours and specify which hours you would be interested in.About the companyPorsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.About the roleAs a part-time Receptionist / Host, you will also provide an efficient and effective administration support service to the management team, including:Presenting a warm welcome to all customers and visitors to the CentreBuilding rapport with guests and establishing their needs quickly and efficiently to maximize their experienceActing as a Brand Ambassador, reflecting the brand image and standards at all timesAbout the core responsibilitiesIn the role of part-time Receptionist / Host you will:Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)Distributes enquiries, calls and messages to colleagues in an accurate, timely and appropriate mannerObtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers as appropriateMaintain accurate customer enquiry records as defined by managementEnsuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customerPromoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking paymentsPro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle optionsProvide customers with specification information on all Porsche products and services available through the Centre including AftersalesDevelop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customersAbout youTo be successful for the role of part-time Receptionist / Host you will haveExperience in a similar front facing roleExcellent customer services abilityImmaculate presentation and interpersonal skillsAdministration and time management abilityAbout the rewardsFor the role of part-time Receptionist / Host there is a basic salary on offer of £11.05 per hour (circa £23,000 per annum, pro rata) plus bonus of up to £3,000 over the year pro-rata. You will also receive a fantastic benefits package, including:25 days holiday per year plus bank holidays pro rataOption of a VW group vehicle at preferential leasing ratesPrivate Medical InsuranceDC Pension SchemeLife InsuranceStaff preferential ratesEmployee Discounts ProgrammeEmployee Assistance Programme How to applyPlease note that eRecruitSmart is advertising the roles of part-time Receptionist / Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!Reception, showroom, dealership, vehicles, cars, administration,