Job Description
Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonuses Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: An industry leading salary plus excellent bonus potentialState of the art, modern working environments29 days annual leaveFree Laser Eye Surgery and Intraocular Lens SurgeryFree eye testsDiscounted prescription eye wear and sunglassesGenerous Optical Express friends and family discount schemeOngoing training and development opportunitiesPension scheme It’s our Patient Advisor’s to make our patients feel like a superstar from the moment they enter our clinics.Our Patient Advisor’s are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve: Building relationships with patients and ensuring regular communication prior to and following their treatmentAssisting in patient consultations / practice visitsUndertaking diagnostic scans on patients using state of the art equipment as part of a full health checkAssisting patients to complete health & lifestyle questionnairesIntroducing patients to their optometristScheduling treatment dates for vision correction surgeryAdvising on traditional vision correction solutions, namely glasses and contact lensesDiscussing finance optionsAccurately maintaining patient records Are you our ideal candidate? The answer is yes if you: Have a passion for providing world-class customer servicePossess strong organisational skillsCan communicate clearly and articulately with a diverse range of peopleAre motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.